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  • Southington, CT, US
    Req #52
    Monday, May 20, 2019
    What we need… COCC is currently seeking an Application Analyst 2 to join our Insight-Loans team.  What’s in it for you… All of the benefits you’d expect from an award winning employer plus: A robust employee training and development program Generous PTO offering as well as competitive pay and benefits On-site fitness center Tuition Reimbursement One on one career coaching Financial planning assistance with certified professionals Fun emp ... More
  • Southington, CT, US
    Req #44
    Monday, May 20, 2019
    What we need… COCC is looking for a Customer Support Coordinator to join the Loans team to provide customer support to client institutions by answering department telephone calls and/or acknowledging emails. The bulk of immediate support is performed at this level and resolution is provided within service level standards. Perform maintenance, testing and issue triage, escalate as appropriate with internal partners to expedite issue resolution. What’s in it for you… All of the ... More
  • Avon, CT, US; Southington, CT, US
    Req #28
    Friday, May 17, 2019
    COCC is sourcing candidates for anticipated future openings for full time and part-time (all shifts) Customer Support Coordinators in our newly established Call Center to support our clients’ end users’ online banking needs through phone and online messaging channels. The ideal candidate will possess exceptional customer service skills and previous call center experience in the banking industry. Responsibilities: Handle online banking end user inbound calls and messages to effectively assist ... More
  • Avon, CT, US
    Req #37
    Wednesday, May 15, 2019
    The Temporary Customer Support Coordinator acts as a customer liaison for various software products and third party interfaces. This person facilitates resolution of issues requiring research within the established service levels. He/she also participates in customer acceptance testing, support calls, and client implementations. This is a part-time position. Job Responsibilities: Responds to a high volume of support requests Researches customer issue by reviewing system documentation, user ma ... More
  • Southington, CT, US
    Req #50
    Wednesday, May 8, 2019
    What we need… COCC is looking for a Customer Support Coordinator to join the Cash Management team! The Customer Support Coordinator serves as a customer liaison for various software products and third party interfaces. This person facilitates resolution of issues requires research within the established service levels. He/she will also participate in customer acceptance testing, support calls and client implementations.   What’s in it for you… All of the benefits you’d expect from an award win ... More
  • Southington, CT, US
    Req #51
    Tuesday, May 7, 2019
    What we need… COCC is looking for a Product Analyst I to join our hard working Item Processing team in the Avon, CT location. This Product Analyst will be a Customer liaison for COCC’s eStatement Archive products, including D3 and Global Viewpoint. A significant part of this role will be to facilitate resolution of issues requiring research within the established service levels, as well as participate in customer acceptance testing, support calls, and client implementations.   What’s i ... More
  • Southington, CT, US
    Req #46
    Tuesday, April 30, 2019
    Provides customer support to client institutions by answering department telephone calls and/or acknowledging emails and are focused on the coordination of customer inquiry resolution. The bulk of immediate support is performed at this level and resolution is provided within service level standards. Inquiries requiring more significant research or that are deemed urgent in nature will be escalated to the appropriate resource as needed. Job Responsibilities: Logs all appropriate ... More
  • CT, US; Southington, CT, US
    Req #48
    Monday, April 29, 2019
    What we need… We are currently seeking a Software Engineer to be a valued contributor within our web programming team. We are looking for the right Engineer to collaborate with a wide variety of internal COCC teams to create and deliver web-based solutions aimed at improving the daily experience of the entire COCC family.  The ideal candidate will be a motivated individual that not only thrives on working in a group environment, but also has a self-driven, entrepreneurial spirit. W ... More
  • Southington, CT, US
    Req #47
    Friday, April 26, 2019
    We are currently seeking a Manager of End User Computing (EUC) to join our team! The ideal candidate will assist with infrastructure planning, maintenance and troubleshooting, as well as leading and managing a team of Desktop Engineers. This position is responsible for overseeing the day to day operations of the iWorkstation Infrastructure and collaborating with clients to address requests, issues and concerns. Responsibilities: Manage and lead a team of Desktop Engineers ... More
  • Southington, CT, US
    Req #45
    Monday, April 22, 2019
    This outgoing, energetic and professional individual will be in a highly visible position to help further strengthen COCC’s sales support efforts, specifically focused on proposals and presentations. Directly supports all sales efforts, including but not limited to the following: organizing product presentations, giving product demonstrations, maintaining the demonstration environment, facilitating Request for Proposal (RFP) responses, preparing pricing proposals, and other related activities ... More
  • Southington, CT, US
    Req #43
    Wednesday, April 17, 2019
    We are currently seeking a Systems Administrator II to join our team! The ideal candidate will assist with infrastructure planning, maintenance and troubleshooting. This position is responsible for keeping enterprise hardware and operating systems current by performing routine updates, security administration and completing all necessary diagnostics.   Job Functions: Working in a high paced environment and managing multiple priorities simultaneously Troubleshoot c ... More
  • Southington, CT, US
    Req #40
    Monday, April 15, 2019
    The Technical Support Specialist II is responsible for analyzing, supporting and resolving customer technical issues including; malfunctions or issues with system applications, data communications, firewall, email, remote access, software and hardware peripherals associated with the desktop.  This individual will also provide break/fix support and services for all Network Operating Systems and assist the Technical Consulting Group with on-site engagements. The successful candidate will meet Se ... More
  • MA, US; NY, US; RI, US; Southington, CT, US
    Req #42
    Monday, April 15, 2019
    We are looking to hire a customer facing Technical Consultant to provide industry standard support and implementation for customer networks in COCC’s Cloud Services Department. This role encompasses VMware, Windows System Administration, Network Engineering and end user support in a Professional Services context. You will be responsible for implementing, automating, troubleshooting and supporting issues related to VMware Horizon View, Windows Active Directory, Group Policy, TCP/IP, DHCP / DNS ... More
  • Southington, CT, US
    Req #35
    Friday, March 29, 2019
    The Marketing Manager will partner with other departments to know incoming product lines and key trends of interest to the customer, as well as provide timely reporting and analytical understanding of campaign results. Manages a team of one or more employees and may include approving time cards, conducting performance evaluations and managing performance issues.   Job Requirements: Ensure proper application of corporate branch Makes decisions based on established ... More
  • Southington, CT, US
    Req #4
    Friday, March 29, 2019
    We are currently seeking a Linux Systems Administrator II to join our team! The ideal candidate will assist with infrastructure planning, maintenance and troubleshooting. This position is responsible for keeping enterprise hardware and operating systems current by performing routine updates, security administration and completing all necessary diagnostics.Job Functions: Working in a high paced environment and managing multiple priorities simultaneously Install, configure and maintain Linux O ... More
  • Southington, CT, US
    Req #26
    Friday, March 1, 2019
    COCC is actively searching for a Business Analyst to provide support to Financial Institutions and the Deposit Support team by being a point of contact for the customer for strategic initiatives, new products and services, development requests, guidance through projects and escalation of issues as well as providing training and guidance to department employees in a mentoring capacity. The analyst will provide value to the customer and team by having knowledge about assigned institutions, being a ... More
  • CT, US; Southington, CT, US
    Req #24
    Wednesday, February 20, 2019
    Supports and maintains COCC’s managed Internet and Security services including remote access, internet access, firewalls, intrusion detection/prevention systems, two-factor authentication, Internet access, webhosting, DNS, and email.  Must handle client requests for installations and service configuration changes, and have a comfort level working with a diverse set of individuals and their background. Responsible for maintaining infrastructure including upgrades and patches. Must be able to wo ... More
  • Southington, CT, US
    Req #20
    Friday, February 15, 2019
    The Security Operations Center (SOC) Manager supports the incident detection and response program at COCC. This role leads and further develops a team of analysts responsible for 24x7x365 monitoring of threats, as well as the tools and processes that support the core mission of defending the organization against cyber-threats. Similarly, the SOC Manager is responsible for extending these key security capabilities to COCC’s subscribing client organizations as a hosted SOC service, in order to p ... More
  • CT, US
    Req #10
    Friday, February 15, 2019
    Reporting into the First Vice President of Client Services, the Call Center Manager will be responsible for managing COCC’s Call Center Solution servicing the customers and members of our clients. This person will manage the customer service activities and relationships related to COCC and its clients while creating a culture of customer advocacy within the department.   Supervisory ResponsibilityDirect supervision of a department, section, unit or group involving responsibility for results in t ... More
  • Southington, CT, US
    Req #3
    Thursday, January 24, 2019
    Assists in the responsibility for database administration with a focus on proving database availability and stability. Supports the reviewing of daily reports regarding database health and activity. Works with more senior level DBA’s to implement database patches and upgrades. Conducts database backup and recovery testing. Performs database monitoring using approved software tools. Assists in the implementation of systems into operation for COCC and customers. Writes documentation or reviews doc ... More