Professional, Medicare Sales Trainer
Status: Full-time, Exempt: Yes
Responsible for the developing and conducting new employee Medicare product and on-going process training as well as remedial training for current staff including Medicare Sales representatives, IPAs, broker team, and Retail Outreach (cross-training) employees as needed. Training will include Medicare product, enrollment guidelines, process, benefit, and systems training. Coordinates training plans and all on-going requests with Medicare Sales and Retail Outreach management teams.
*Participates in the development of training curriculum for new hires, existing employees, and (periodically) brokers
related to Medicare process and product training.
*Presents information to diverse individuals and groups in a way that effectively transfers knowledge in a variety of
formats including one-on-one training, large group, Webex, e-learning, virtual, etc.
*Maintains communications with Leader and Retail Outreach trainer to establish departmental training standards, centralized hub for documentation, supports continuous departmental integration
efforts, and cross-training when applicable.
*Conducts quality checks (including call coaching) and evaluations to assess effectiveness and delivery of Medicare process guidelines including tracking of certifications and required annual training.
*Coordinates logistical requirements and support across all locations.
Minimum Education: BA degree or the equivalent amount of education and directly related experience.
Minimum Experience: 5 years in health insurance.
Line of Business/Product Knowledge
Customer Focus-dedicated to identifying and understanding the needs of the customer (internal or external) and can gain trust and respect of customers
Presentation Skills-makes clear, well-organized, high quality presentations and supporting documentation to be delivered in a variety of formal settings
Technical Learning-can learn new skills quickly and effectively teach others
Extremely detail oriented and analytical with strong organization skills
Strong computer skills (MS Office, Access, Excel, Sales CRMs, authoring and survey tools)
Excellent verbal and interpersonal communication skills, written, face to face and over the phone
A team player with high level of dedication to completing timely excellent work
MVP Health Care is an Affirmative Action/Equal Opportunity Employer (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at email@example.com.
- Job Family Medicare
- Pay Type Salary
- Headquarters Office, Schenectady, New York, United States of America
- Rochester Office, Rochester, New York, United States of America