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Professional, Operations Program Manager

Headquarters Office, Schenectady, New York, United States of America Req #316
Thursday, September 26, 2019
Be a part of the transformation at MVP Health Care®. MVP Health Care is a nationally-recognized, regional not-for-profit health insurer. We care for more than 700,000 members across New York and Vermont and are powered by the ideas and energy of more than 1,700 employees. We employ talented people  with diverse backgrounds and experience—tech people, numbers people, even people people—to make health insurance more convenient, more supportive, and more personal. If you’re ready to join a thriving, mission-driven company where you can create your own opportunities—it’s time to make a healthy career move to MVP.

Status: Full-time, Exempt




The Operations Program Manager will accomplish strategic objectives by leading multiple projects and initiatives. Responsibility for projects includes the direction, coordination, implementation, execution, controls and completion of project, while remaining aligned with strategy, commitments and goals of the organization. The Operations Program Manager has oversight of the purpose and status of the projects across Operations at MVP and can use this oversight to support project-level activities to ensure the project goals are achieved. Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity and quality standards; resolving problems; identifying trends; determining system improvements; implementing change. Represents Operations on many corporate level projects and will identify cross-project dependencies to proactively mitigate as necessary. Responsible for leading and/or representing Operations on corporate and non-corporate projects. The Operations Program Manager manages external vendor relations within Operations Department and performs as a functional bridge amongst external vendors as well as internal stakeholders. Responsible for the gathering and articulation of business requirements as it relates to the Operations department. Evaluates all business processes and assists in developing and implementing process improvements to increase efficiency. Manages relationships with internal MVP customers to ensure a high quality of service, resolving issues promptly and ensuring customer satisfaction. Works closely with management to develop objective performance measurements to ensure consistent, high-quality evaluation and goal setting for all employees. Maintain detailed documentation as it relates to projects and departmental initiatives. Assists in forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions. Performs other duties as assigned.





Minimum Education:

4 year college diploma, preferably in the field of Business Administration, Computer Science, Business Management or Information Systems or three or more years of related work experience.


Minimum Experience:

Minimum five years’ professional experience in a health-related environment or in formal Project Management role. Strong project management and business analysis background preferred. PMP certification preferred. Experience working within Agile Scrum methodology beneficial.


Required Skills:

• Proven leadership skills

• Ability to manage multiple assignments with a high level of autonomy and independence.

• Highly detail-oriented with strong analytical, technical and interpersonal skills.

• Adept in Microsoft Word, Excel, PowerPoint, and the management of data and reports.

• Proficiency in project management software tools

• Experience in strategic planning, risk management and/or change management

• Exceptional skills in critical thinking and problem solving.

• Excellent organizational and communication skills.

• Skilled in decision-making and conflict resolution

• Ability to work collaboratively and professionally

• Able to tolerate stress

MVP Health Care is an Affirmative Action/Equal Opportunity Employer (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at

Other details

  • Job Family Claims/Operations
  • Pay Type Salary
  • Headquarters Office, Schenectady, New York, United States of America