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Professional, Systems Enablement

Headquarters Office, Schenectady, New York, United States of America Req #282
Friday, September 6, 2019
Be a part of the transformation at MVP Health Care®. MVP Health Care is a nationally-recognized, regional not-for-profit health insurer. We care for more than 700,000 members across New York and Vermont and are powered by the ideas and energy of more than 1,700 employees. We employ talented people  with diverse backgrounds and experience—tech people, numbers people, even people people—to make health insurance more convenient, more supportive, and more personal. If you’re ready to join a thriving, mission-driven company where you can create your own opportunities—it’s time to make a healthy career move to MVP.

Band Level: Professional II   

Status: Full-time, Exempt

Referral Bonus: Standard

Talent Acquisition Representative: Jan Cozzy,

This role will work closely with all departments implementing and ensuring the core system works effectively across teams while maximizing efficiency and capitalizing on the full features and benefits of the platform. Participate in planning, organizing and management of all core system projects to ensure effective operations. Monitor core system processes, resolving issues that arise in the execution of core operational processes and feature adoption. Identify areas for improvement by following and analyzing product roadmaps and releases to develop business & technical improvement plans alongside key MVP stakeholders. Work with IT partners to design, configure, test and deploy changes to core system platform and key integrations. Assist in analysis and testing during upgrades or new feature adoption. Staying informed on current as well as new and emerging FACETS features, roadmaps and releases. Document processes, workflows, key integrations and process maps. Assist end users with day-to-day questions, problems and issues. Assist trainers or business partners with end-user training, including the creation of user documentation and training materials when needed.

Minimum Education: Bachelor's Degree or equivalent in technical job experience.

Minimum Experience: 3+ years’ business/system analysis background. Experience gathering and facilitating requirements & design sessions. Experiencing supporting system changes and new requirements, including system analysis. Must be able to demonstrate technical knowledge of database structures. Ability to work with RDBMS such as MS SQL SERVER, Oracle, Sybase, etc.

Desirable Experience: FACETS configuration experience desirable. Experience working with EDI systems and/or other transactional systems FACETS certifications a plus Understanding of healthcare industry

Required Skills: • Excellent communication skills both written and verbal • Interpersonal skills and ability to work with all levels of the organization • Ability to manage multiple assignments simultaneously with a high level of autonomy • Strong leadership skills with ability to function tactically with business areas but is also comfortable with senior level presentations • Flexibility and adaptable personality to handle shifting needs, evolving priorities and urgent situations that arise • Detail orientation with strong organizational skills • Ability to learn and apply new concepts quickly • Ability to meet tight deadlines • Ability to formulate and express ideas clearly and effectively in verbal and written presentations • Ability to collaborate across teams with strong interpersonal skills • Ability to tolerate stress • High technical acumen, ability to quickly learn new systems and technologies

MVP Health Care is an Affirmative Action/Equal Opportunity Employer (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at

Other details

  • Job Family Claims/Operations
  • Pay Type Salary
  • Headquarters Office, Schenectady, New York, United States of America