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Enterprise Service Shared Services, Professional, Care Center Trainer

Headquarters Office, Schenectady, New York, United States of America Req #212
Thursday, August 1, 2019
Be a part of the transformation at MVP Health Care®. MVP Health Care is a nationally-recognized, regional not-for-profit health insurer. We care for more than 700,000 members across New York and Vermont and are powered by the ideas and energy of more than 1,700 employees. We employ talented people with diverse backgrounds and experience to make health insurance more convenient, more supportive, and more personal. The question we ask many times each day is: “how can we help you?”, which speaks to a philosophy that sets us apart as a health insurance company. The customer care staff who work with our members and health care providers make a positive difference in peoples’ lives. If you’re ready to join a thriving, mission-driven company where you can create your own opportunities—it’s time to make a healthy career move to MVP.

Status: Full-time, Exempt: Yes



Responsible for developing, conducting, and evaluating new employee and current staff training for Service Center Representatives on policies and procedures (medical and administrative) and systems that relate to provider and provider office
staff.  Responsible for developing and managing online resource/training materials for Service Center. Performs other duties as required.



Minimum Education:      

Bachelor’s degree in Education, Communications, Instructional Development, or related discipline.  Combination of an Associates’ Degree with 2 years of directly related experience (in addition to the minimum experience requirements for a total of 4 years’ experience). 


Minimum Experience:   

Two years of training or customer service experience required. 

Prior experience in instructional design and delivery of technical/healthcare/procedural training.

Managed care industry experience and/or experience in provider services or a medical practice strongly desired. 

Call center experience a plus. 


Required Skills:

·       Demonstrated ability in designing effective and diverse learning strategies to facilitate transfer of knowledge and skill development.

·       Demonstrated ability in developing and analyzing needs assessments.

·       Demonstrated ability in evaluating effectiveness of training strategies.

·       Excellent facilitation and presentation skills.

·       Excellent oral and written communication skills.

·       Proficient with MS Word, PowerPoint, and Excel.

·       Working knowledge of accepted training and development methodology and adult learning principles.

·       Demonstrated organizational and coordination skills.

·       Ability to work independently and as a member of a team.

·       Demonstrated ability to provide customer service to all levels of staff and management.

·       XP 2003, Word, Excel, and PowerPoint skills to enable individual to create varied documents, instructional materials, and spreadsheets.



MVP Health Care is an Affirmative Action/Equal Opportunity Employer (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at

Other details

  • Job Family Customer Service
  • Pay Type Salary
  • Headquarters Office, Schenectady, New York, United States of America