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Case Management, Professional, Health Coach

Headquarters Office, Schenectady, New York, United States of America, Rochester Office, Rochester, New York, United States of America Req #184
Tuesday, July 30, 2019
Be a part of the transformation at MVP Health Care®. MVP Health Care is a nationally-recognized, regional not-for-profit health insurer. We care for more than 700,000 members across New York and Vermont and are powered by the ideas and energy of more than 1,700 employees. We employ talented people  with diverse backgrounds and experience—tech people, numbers people, even people people—to make health insurance more convenient, more supportive, and more personal. If you’re ready to join a thriving, mission-driven company where you can create your own opportunities—it’s time to make a healthy career move to MVP.


Status: Full-time, Exempt: Yes  



This position will provide telephonic education and support to members with chronic illness. This position will be responsible for improving health outcomes of and promoting appropriate preventive care for MVP's members with chronic illnesses such as, diabetes, cardiovascular disease, and asthma. This role will also include communication with health care professionals to ensure goals of a member's treatment plan are met, as well as ensuring that members are linked with the appropriate resources and are adopting healthy lifestyle practices to reduce risk factors. This individual will identify participant's behaviors and provide customized health coaching to individuals based on their health risk level. Provide disease management and wellness coaching services to help control health care costs through education and program implementation. Counsel Individuals on daily nutrition and medical nutrition therapy, including reinforcement of physician/nutritionist developed custom diet plans. Work independently and establish, monitor, and achieve goals with minimal supervision. Collaborate with multidisciplinary teams. Develops strong relationships based upon trust with individual participants. Focus on prevention, health promotion, maintenance, restoration and education. Assists clients in identifying, prioritizing, and implementing choices. Empowers others to reach their goals, through direction, encouragement, accountability and counseling. Provides advice and instruction for fitness, good nutrition, and management of weight, stress, and health into a participant's lifestyle. Commits to continued learning in all areas relevant to the position. Maintain and develop knowledge about various health topics and behavior change strategies. Utilizes established workflows and collaborates with internal & external stakeholders such as: Member Services, Enrollment, Population Health Managers, Value Based Care Partners. Comply with all policies and procedures to ensure that the program's outcomes measurements meet HEDIS and NCQA standards. Perform other duties as assigned.


Minimum Education:
Bachelor's degree in a health related field (or equivalent experience/certifications) preferred

Minimum Experience:
Previous experience typically includes nursing, dietetics, exercise physiology, certified/degreed personal training, or social work

Experience in health behavior change/health coaching/health education a plus

Required Skills:
•Strong interpersonal communication skills and ability to effectively interact with persons from a variety of backgrounds and experiences in a professional, diplomatic, and courteous manner

•Excellent analytical/critical thinking skills, including the ability to identify problems, research and analyze issues from different perspectives, organize information, reach sound conclusions, and make appropriate decisions

•Able to work with protected health information and maintain absolute confidentiality and privacy in accordance with HIPAA regulations

•Excellent computer skills including working knowledge of Microsoft Office, Word and Excel and the internet

•Highly organized and proficient individual that can work quickly and with little direction

•A team player able to work well in an energetic, dynamic and deadline oriented environment



MVP Health Care is an Affirmative Action/Equal Opportunity Employer (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at

Other details

  • Job Family Medical Management/Clinical
  • Pay Type Salary
  • Headquarters Office, Schenectady, New York, United States of America
  • Rochester Office, Rochester, New York, United States of America