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Customer Service

Van Wert, OH 45891, USA Req #9
Wednesday, April 17, 2019

Are you looking for an opportunity to help people and be a part of a company that makes a difference? Do you want to put your strong communication and customer service skills to the test? We’re looking for a professional that is interested in laying the foundation for a career path within our established company. We invite you to read further to understand the details of this position and how you can make a meaningful impact within our company.

 

QUALIFICATIONS:

1.  Possess a positive, professional, teamwork, and quality-conscious service attitude that upholds Central's core values of integrity, relationships, and excellence. *

2.  Ability to communicate effectively and professionally using proper grammar both orally and in writing.*

3.  Ability to adapt to changes on a regular basis.*

4.  Ability to effectively prioritize multiple tasks to meet required deadlines and work independently.*

5.  Ability to work accurately with figures; strong math skills.*

6.  Average data entry skills with a high degree of accuracy. *

7.  Detail oriented.*

8. Work schedules that are available include 8AM to 4:30 PM shift and 11 AM to 7:30 PM shift.  Must be willing to cover hours on either shift as needed, on a rotating basis, or as assigned.  Overtime is offered occasionally as well.*

9.  Bilingual in English and Spanish a plus.

 

DUTIES:

1.  Provide outstanding customer service when handling calls to and from policyholders, agents, and other internal customers.*

2.  Develop, demonstrate, and apply knowledge of the policy, claims, and billing systems.*

3.  Screen and process automated transactions for policies.*

4.  Process premium payments and other billing suspense items.*

5.  Enter, check, and verify test grids, as assigned.*

 

*Denotes Essential Functions

It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability.  The applicant should respond to questions on this application in a way that will not divulge such information.

  • Van Wert, OH 45891, USA