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IOP and PHP Manager

DGL-Admin, Durham, North Carolina, United States of America Req #532
Wednesday, June 19, 2019
About Veritas Collaborative

Veritas Collaborative is a specialty healthcare system for the treatment of eating disorders. Providing a range of services for individuals of all ages, we offer inpatient, acute residential, partial hospitalization, intensive outpatient, and outpatient levels of care. Each patient’s care is individualized, evidence-based, and delivered in a gender-diverse and inclusive environment. Multidisciplinary treatment teams – made up of highly dedicated physicians, psychiatrists, dietitians, culinary professionals, therapists, nurses, education coordinators, administrative professionals, and skilled therapeutic assistants – aim to equip each patient and family with skills to continue recovery in the home environment.

Our Culture

We are a growing, mission-driven organization with a singular vision: a world in which all persons with eating disorders and their families have access to best-practice care and hold hope for a cure.

We expect a lot out of our employees; that’s why we hire people who share our passion for leaving the world a better a place than we found it. If you find yourself drawn to a stimulating, innovative environment, you’ll be happy you chose to work at Veritas Collaborative. We share a common belief that eating disorders are lethal, but they don’t have to be.

Join us, and help us save lives.


Manager is a managerial and clinical role. It includes the overall management of the IOP unit; creating and maintaining evidence-based therapeutic programming, facilitating psychotherapy groups, providing case management to IOP patients, and navigating the day-to-day needs of the program. The IOP Manager is a part of the clinical leadership team, and also functions in a Psychotherapist capacity.


 • Provide a positive environment for supportive, recovery-based treatment.
• Maintain appropriate, therapeutic boundaries with patients and families at all times.
• Meets regularly with Clinical Director (CD) to discuss and plan for program needs.
• Manages IOP schedule (i.e. makes changes as needed, helps monitor staffing and recommends staffing based on census, consistently monitors and improves quality of program offerings, asks for feedback from IOP staff and families).
• Manages programming coverage (i.e. monitors and coordinates staffing of groups, helps plan special outings, helps coordinate clinical support at family meals).
• Facilitates IOP groups as assigned.
• Participates in other groups on the unit (such as parent group, family meals) as needed.
• Consume all assigned meals (snacks, etc.) with patients and/or families to model normalized eating behavior, when clinically indicated. As this is a therapeutic intervention, meals must include the basic plating requirements of the patient meal and utilize the items provided on the hot and cold bars, or a fully plated meal in kitchen/restaurant (as appropriate).
• Acts as primary contact for IOP patients and families in the case of inclement weather, programmatic changes, program feedback, etc.
• Manages clinical crises during programming when they arise.
• Updates IOP handbooks (patient, parent) to reflect IOP policies and procedures, and any other additional information.
• Maintains policy and procedures for IOP with assistance from CD
 • Provides supervision and clinical support to TA staff working in the IOP.
• Coordinates with other managers about programming and clinical needs
• Attends Leadership Meetings.
• Provides optional 4th day for IOP patients or weekly check-in, if not receiving 4th day individual and/or family therapy.
• Coordinates IOP treatment team
 • Coordinates with multidisciplinary team members.
• Collaborates with outpatient treatment team members.
• Case manager for assigned IOP patients and others as assigned.
• Assists with IOP admissions. • Audits documentation to ensure quality of care.
• Assists with ensuring quality of care for all IOP patients.
• Evaluates satisfaction survey results and makes appropriate programmatic changes according to feedback. • Other duties, as assigned.


• Two (2) or more years of experience in various aspects of social service, with an emphasis on psychiatric work
• Eating Disorders Specialist or strong Eating Disorders experience
• Strongly prefer DBT experience
• Strongly prefer Adolescent and Adult Clinical Experience
• Prefer Family Therapy experience

Specific skills
 • Ability to communicate effectively at all levels with patients, families, peers and manager.
• Follows all procedures and protocols for patient care and documentation.
• Exercises good judgement regarding interpersonal interactions with patients, families, peers and manager at all times.
• Completes continuing education requirements as mandated by credentialing agencies.
• Mastery of MS Outlook, MS Word, MS Excel, MS PowerPoint, and other basic office software
• Bilingual in English/Spanish, preferred • Works with team; builds and fosters professional relationships.
• Welcomes feedback; proactively offers suggestions.
• Works independently; schedules time efficiently; thinks proactively.
• Embraces change General Skills and Requirements
• Able to communicate effectively in English, both verbally and in writing.
• Demonstrates competency and sensitivity in the area of multi-cultural, racial, religious/spiritual, gender identity, and sexual orientation issues.
• Meets dress code standards; appearance is professional, neat, and clean.
• Evaluates own performance and sees opportunity for growth.
• Reports to work on-time and as scheduled.
• Wears identification while on duty.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies.
• Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.

At Veritas Collaborative, all full-time employees are eligible for benefits, including: Medical, Dental, Vision, Disability, Paid-Time Off and 401(k).

Other details

  • Pay Type Salary
  • DGL-Admin, Durham, North Carolina, United States of America