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Customer Service Representative - Midtown Location

Cleveland, OH, USA Req #476
Wednesday, July 3, 2019

Job Summary


Responsibilities include greeting and registering patients as they check in, verification of documents, scheduling of medical, behavioral and/or dental appointments and
answering phones in a timely manner.

Job Qualifications

  • High school diploma or equivalent required.

  • Prior experience interpreting health plans, verifying coverage and interpreting
    co-pays is preferred.

  • Prior experience working with an electronic database and accurate maintenance of client or patient data. Electronic Health Record system preferred.

Essential Job Duties & Responsibilities

  • Responsible for receptionist duties including answering phones, directing calls, taking messages and greeting visitors.

  • Enter, update, and verify all data necessary for the patient and third party payers in EPIC and other electronic systems. Ensures information received is accurate.

  • Schedules appropriately with Providers.

  • Gather signatures for all required forms.

  • Maintain smooth patient flow through communication between patient, provider, MA/RN and other clinical support and enabling staff.

  • Refer patients to the Benefits Specialist as appropriate.

  • Verify insurance coverage.

  • Maintains patient confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA) for all protected health information.

  • Attends departmental and staff meetings as required.

  • Contributes to departmental and organizational decision-making through active participation in the process.

  • Works effectively and positively with co-workers, volunteers, and other departments.

  • Audits records for completeness and accuracy on a systematic basis. Completes certain client record forms in coordination with clients and supervisors.

  • Follows-up with appropriate personnel on any missing data or problem areas. Communicate effectively with outside entity concerning ROI and record requests.

  • Maintains confidentiality of all client, staff and agency-related data in accordance with Center policies.

  • Scan documents into EHR.

  • Performs appointment reminder calls as required.

  • Responsible for collecting co-pays, sliding fee payments, past due balances and any portion of the cost of services at the time of check-in.

  • Connecting patients to the right resources internally, based on their needs.

  • Performs other duties as assigned


    Job Skills

  • Team player

  • Detail oriented

  • Knowledge of medical terminology helpful

  • Ability to accurately maintain information in an electronic health record.

  • Dependable, adaptable and flexible

  • Ability to respond to unexpected situations as they arise

  • Excellent interpersonal skills

  • Maintain open communication with other clinic staff

  • Maintain professional demeanor at all times with patients, volunteers, stakeholders and other clinic staff.


    Physical Demands/Work Environment

    This job operates in a medical clinic. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. It requires the ability to
    lift files, open filing cabinets and bend or stand on a stool as necessary.


    This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers and Circle Health Services. Since no position description can detail all the duties and responsibilities that may be
    required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

Other details

  • Pay Type Hourly
  • Cleveland, OH, USA