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Scheduler

Fort Wayne, IN, USA Req #174
Friday, August 30, 2019

 SIRVA is a leading partner for corporations to outsource their mobility needs, relocating and moving their executives and staff globally. SIRVA offers an extensive portfolio of mobility services across approximately 170 countries providing an end-to-end solution to deliver an enhanced mobility experience and program control and security for customers. SIRVA has a portfolio of well-known and recognizable brands including Allied Van Lines, northAmerican Van Lines, SMARTBOX, and Allied Pickfords. For more information please visit www.sirva.com.
 

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!           

Schedulers consolidate household goods shipments into safe and profitable loads for our hauling fleet while ensuring the on-time loading and delivery of our customers. This is achieved by utilizing SIRVA’s dispatch system and online reporting tools and by staying in constant contact with van line agent networks and hauling fleets.

Essential Functions/Responsibilities

-Partner with agent operations personnel, drivers and SIRVA dispatchers to secure the resources necessary to service the customer. These resources may include the traditional hauling fleet, local agent crews or third-party service providers. Schedulers use their knowledge of operational policies and procedures to assign shipments and leverage network efficiencies to limit additional transportation and delay claim expense to SIRVA. (55%)

 

-Review and/or rework trips in progress to ensure they are on schedule and look for opportunities to better utilize capacity and expedite distressed shipments. Use creative problem-solving skills to resolve shipment or equipment obstacles with a sense of urgency and professionalism. With customer satisfaction in mind, schedulers proactively monitor trips for defects that may lead to service failures and resolve as appropriate. (30%)

 

-Assist the dispatch team in resolving load and delivery problems by personally contacting agents or drivers to facilitate solutions. (10%)

 

-Evaluate operational processes and procedures for improvement opportunities. Suggest improvements to operations leadership and assist with the implementation of any changes. (5%)

 

Qualifications

  • 2-4 years of experience working in transportation (household goods, general freight, rail, etc.)

  • Ability to work varied shift hours, including rotating evenings, weekends and holidays

  • Required Skills:  Strong verbal and written communication, customer service, teamwork, decision making, ability to work under pressure, critical and creative thinking, problem solving, attention to detail, computer skills, organization and a basic understanding of U.S. and Canadian geography

  • Education:  High school diploma or equivalent, bachelor’s degree preferred

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories. It is also SIRVA's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf  If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.

Other details

  • Pay Type Salary
  • Fort Wayne, IN, USA