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Account Manager

Houston, TX, USA Req #165
Tuesday, August 13, 2019

 SIRVA is a leading partner for corporations to outsource their mobility needs, relocating and moving their executives and staff globally. SIRVA offers an extensive portfolio of mobility services across approximately 170 countries providing an end-to-end solution to deliver an enhanced mobility experience and program control and security for customers. SIRVA has a portfolio of well-known and recognizable brands including Allied Van Lines, northAmerican Van Lines, SMARTBOX, and Allied Pickfords. For more information please visit www.sirva.com.
 

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!           

The Account Manager helps facilitate client-specific aspects of the Relocation Program for a SIRVA Client that requires additional oversight and management.  The Account Manager may or may not be required to be onsite at the Client facility.  The Account Manager works closely with the SIRVA Staff, SIRVA Director, Global Account Management (DGAM) and the Client Contact(s) to provide seamless customer service and maximize SIRVA’s value to the Client. 


Client Consulting and Issue Resolution – Provide communication link between SIRVA and the Client in regards to relocation issues, household good issues, service level agreements and projects. Exercise solid business judgment while making decisions and addressing transferee/assignee and client issues.


Assists DGAM with client policy analysis, benchmarking, upselling and overall project management.


Internal Consulting – Works with the Operations team to help educate on Client Policies and Preferences.  Go to person for Client Specific questions from the internal SIRVA Team.  Oversees VIP moves internally to ensure they are successful for the Customer and SIRVA.  Collaborate with internal team, management and VP/Director, Global Account Management to ensure client performance metrics are implemented, maintained, measured and achieved.


Reporting – Manages all reporting that is provided to the client. Serve as a consultant for all client divisions/departments who need assistance with reporting such as: volume, performance metrics, relocation and assignment costs, budgeting and accruals.
 
Qualifications
• High school diploma required
• Bachelor’s degree preferred
• CRP and/or GMS preferred Minimum 3 years’ experience administrating relocation policy required
• Domestic and International relocation counseling preferred
• Strong organizational skills
• strong verbal and written communication skills
• Strong Client Relationship Skills
• Ability to analyze and report out data
• Global Business Experience a Plus

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories. It is also SIRVA's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf  If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.

Other details

  • Pay Type Salary
  • Houston, TX, USA