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Smartbox Call Center Representative

6800 Paragon Pl, Richmond, VA 23230, USA Req #137
Tuesday, June 25, 2019

 SIRVA is a leading partner for corporations to outsource their mobility needs, relocating and moving their executives and staff globally. SIRVA offers an extensive portfolio of mobility services across approximately 170 countries providing an end-to-end solution to deliver an enhanced mobility experience and program control and security for customers. SIRVA has a portfolio of well-known and recognizable brands including Allied Van Lines, northAmerican Van Lines, SMARTBOX, and Allied Pickfords. For more information please visit www.sirva.com.
 

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!           

Representative will be responsible for providing customer service to existing SMARTBOX customers and educating and booking new clients that contact our COC regarding moving or storing with SMARTBOX. In addition to being fully knowledgeable on the features and benefits of the product, the Representative must be able to adequately determine the best way that our product will suit the customer’s needs based upon the location from which they are booked (i.e. delivery schedules, type of units, number of units, etc.) Representative must have full understanding of the SOP system, system wide best practices, and SMARTBOX products. Responsibilities include, but are not limited to: answering telephone inquiries regarding billing, timely response to email inquiries, interaction with the local offices, booking and scheduling appointments for new and existing customers, proper input into the SMARTOffice Pro system. Representative will display working knowledge of all products, establish rapport with consumer, qualify lead opportunities and comply with system wide best practices.
 
Work hours for this position will be Monday-Friday from 1:00pm-10:00pm.  

 

30% • Provide timely and thorough handling of customer calls, emails and web inquiries regarding SMARTBOX products.
40% • Provide pricing information and move counseling to all local prospects that contact the call center and attempt to convert to customers.
10% • Perform outbound telemarketing calls in response to inquiries for local SMARTBOX prospects.
10% • Provide pricing information and create quote records for long distance inquiries.
10% • Provide account information, appointment scheduling, and take payments for existing SMARTBOX customers.


QUALIFICATIONS AND PREFERRED SKILLS

• Candidate should have experience working in a call center sales environment or strong background in customer service or sales.  0-3 Years’ Experience
• Ability to perform in a fast-paced, team oriented atmosphere. Must be customer focused, organized, ability to set priorities and meet service deadlines and goals.
• Impeccable phone and written communication skills are a must. 
• Candidate should be proficient in Windows Office Suite with superior data entry skills

EDUCATION AND CERTIFICATION REQUIREMENTS

• High school diploma or equivalent work experience required.
 

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories. It is also SIRVA's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf  If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.

Other details

  • Pay Type Hourly
  • 6800 Paragon Pl, Richmond, VA 23230, USA