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Claims Adjuster

Fort Wayne, IN, USA Req #125
Friday, May 31, 2019

 SIRVA is a leading partner for corporations to outsource their mobility needs, relocating and moving their executives and staff globally. SIRVA offers an extensive portfolio of mobility services across approximately 170 countries providing an end-to-end solution to deliver an enhanced mobility experience and program control and security for customers. SIRVA has a portfolio of well-known and recognizable brands including Allied Van Lines, northAmerican Van Lines, SMARTBOX, and Allied Pickfords. For more information please visit

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!           

The candidate will be responsible for handling claims which may include government or commercial accounts and consumer customers, in an accurate and timely manner. They will speak with customers, agents, and accounts, to investigate and resolve issues, as well as utilize the service of the repair firm network to provide inspection of the damages. The Adjuster will assess the situation to determine liability by analyzing all shipping documents, contract agreements, Tender of Service, Interline agreements, and Rules and Regulations. Communication of claim settlement may be in either verbal or written form.

40% Verification
• Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified and notified
• Utilize all contract paperwork, contract agreements, repair firm assessments, hauler/agent/helper/account//customer communication in the assessment of liability and the investigation of the claim

40% Negotiation
• Determine the value of claimed items, repair options vs. cash-out and pre-existing damage vs. transit related damage. Review carrier liability and propose the settlement offer with the customer. Negotiate any disagreements in the initial offer and establish final settlement. All settlements must be within legal carrier liability and meet the contract terms of the move
10% Maintain Records
• Keep accurate notes which may include conversations and justification for approvals/denials
5% Repair Firms
• Direct repair firms in providing the necessary inspection and repair reports to ensure accurate and timely settlement
5% Projects
• Various projects as assigned

• High School Diploma required, AS or BS degree preferred
• Minimum 1-3 years in Claims or Customer Service setting
• Excellent verbal, written, and problem-solving skills a Must
• PC experience required, including Word and Excel
• Must be organized and able to multi-task
• Must enjoy speaking directly to the customer to move toward claim settlement
• High School Diploma required, AS or BS degree preferred

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories. It is also SIRVA's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at  If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information.

Other details

  • Pay Type Salary
  • Fort Wayne, IN, USA