Claims Adjustment Representative
SIRVA is a leading partner for corporations to outsource their
mobility needs, relocating and moving their executives and staff
globally. SIRVA offers an extensive portfolio of mobility services
across approximately 170 countries providing an end-to-end solution to
deliver an enhanced mobility experience and program control and security
for customers. SIRVA has a portfolio of well-known and recognizable
brands including Allied Van Lines, northAmerican Van Lines, SMARTBOX,
and Allied Pickfords. For more information please visit www.sirva.com.
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
A Claims Adjustment Representative’s primary function is to review and resolve all agent claim chargeback protests submitted by agents in response to claim debits applied to their Agent Statement. The CAR must maintain and respond exception requests using the ORA Agent Statement Program. Adjustments are completed in the CMS Claims Management System application. In addition the CAR answers agent requests to provide copies of any claim documents that are not available on the SISTRS imaging program.
Functions and Responsibilities
Investigate, review, and adjust chargebacks to agents. Ensure Cargo Claim policy is followed for chargeback decisions. When chargeback adjustments are made, communicate the decision to the agent and update all systems and records.
Assist Claim Adjustors, Agents, and Haulers with questions on chargeback rules and policies. Prepare monthly report and compiling adjustment data for internal training needs.
Assist Claim Adjustors with pre-adjusting claims along with other duties as required.
Various projects as assigned.
Qualifications and Preferred Skills
High School Diploma required, AS or BS degree preferred
Minimum 3-5 years in Claims or Customer Service setting
Excellent verbal, written, negotiation, and problem-solving skills a must
PC experience required, including Word and Excel
Must be organized and able to multi-task
Strong knowledge of Rule 15 of the Rules and Regulations and all Claim policies
Requires self motivation while working independently as well as being involved in a team concept l
Ability to handle conflict in a high paced environment
- Pay Type Salary
- Fort Wayne, IN, USA