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Field Service Engineer

Chicago, IL, USA, Great Lakes, North Chicago, IL 60088, USA, Virtual Req #423
Tuesday, July 23, 2019

Our products enable the biopharmaceutical industry to be at the forefront in the development and advancement of treatments for serious diseases. Earning sales revenue of more than 1.4 billion in 2017 our people come from over 60 nations at 50 sites in 33 countries.

What you can look forward to accomplishing:

Perform repairs, modifications, installations and preventive maintenance on electronic and mechanical balances, lab water systems as well as our entire portfolio of Laboratory equipment on-site at customer facilities. Ensure instruments are performing to manufacturer’s specifications and or Customer Standard Operation Procedures following calibration. These calibrations will be performed using weights and test equipment traceable to the National Institute of Standards and Technology (NIST).

With respect to calibrations, the Field Service Engineer must comply with all SOPs & work instructions issued by Sartorius Corp or Sartorius AG and could include, but is not limited to:

  • Evaluate and document environmental conditions.

  • Check power on, observe display sequence and note any error messages.

  • Check reproducibility.

  • Verify all readings meet manufacturers or Customer SOP specifications and perform all necessary adjustments.

  • Re-check and record all readings.

  • Properly complete any certificate of calibration required by the customer

  • Instruct customer on proper operation of equipment and provide technical support/solutions. Advise customers of available accessories and equipment upgrades.

  • Complete all related paperwork concerning each service performed. Example: service reports, warranty reports, internal billing, and stock transfers

  • Accurately keep track of expenses charged to a company issued credit card, submit expense reports on a weekly basis, and pay the credit card bill in full and on time on a monthly basis

  • Complete a Weekly Activity Report and submit with service paperwork on a weekly basis.

  • Communicate regularly with home office. Check voice mail twice per day, check e-mail daily and fax all completed service paperwork daily.

  • Maintain customer files which includes all customer information such as equipment lists, old service reports, and past calibration certificates

  • Solicit new service opportunities and contracts; actively build the territory to which they are assigned. Submit all potential leads for new service to the Service Sales Manager. Perform new customer visits at the request of the Service Sales Manager, Field Service Manager, Service Operations Manager, or the Director of Service

  • Forward all sales leads to Regional sales management. Might be called upon to assist regional sales management with customer’s service issues, and could also be called upon to help with new customer visits, including equipment demos and installations

  • Ensure leased vehicles are kept in good working condition, report any accidents or damage to the company fleet administrator immediately. Maintain accurate mileage records

  • Availability for occasional travel to assist in other regions (possibly for extended periods), for product training, and service/sales meetings

  • Furnish customers with repair estimates.

  • Maintain accurate inventory records and parts control.

  • Maintain calibration weight sets and test equipment (see also physical requirements)

  • Perform all other duties and responsibilities as assigned by the supervisor that fall into the knowledge and skills requirements of the position

Skills and experience that you need to bring into the company:

Travel Requirements:

This position requires daily travel within the assigned territory which is a radius of at least, but not limited to, 300 miles from the Engineer’s home. In addition they may be called upon to assist in other territories from time to time which may require air travel. There will also be travel required for training or administrative purposes which may require air travel.

Since the territory is regional and requires extensive driving, the employee will have a choice of a company provided vehicle or an auto allowance.

Desired Qualifications:

Minimum 2 – 5 years of field service experience in a laboratory environment, preferably with balances, water systems or other metrology equipment. Strong written and oral communication skills along with the ability to deal effectively with customers in a professional manner. Ability to work independently, proficiency in time management and organizational skills. Demonstrate a high degree of accuracy in record keeping and documentation control. Must have experience with electromechanical diagnostic tools and equipment such as oscilloscopes, multi-meters and torque wrenches. Proficiency with notebook personal computers using Windows operating systems and Microsoft office applications.

Minimum Training Requirements:

Must possess an A.A.S. in electronics technology or equivalent trade school or military training. Prefer product training on laboratory balances and ISO 9001 quality systems training. Ongoing training and regular proficiency testing on the 17025 standard will also be a requirement of this position. Must possess a valid driver’s license.

Strong Identification with our care values: Sustainability, Openness, Enjoyment

Driving our future growth requires talented people. Sartorius is a dynamic organization suited to people who want to showcase skills, be recognized for expertise and thrive in a vibrant and innovative environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.  We are also an equal opportunity employer of individuals with disabilities and protected veterans. 

Please view equal employment opportunity posters provided by OFCCP here

Other details

  • Travel Required Yes
  • Chicago, IL, USA
  • Great Lakes, North Chicago, IL 60088, USA
  • Virtual