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Technical Support Engineer

Bohemia, NY 11716, USA Req #415
Monday, July 22, 2019

Our products enable the biopharmaceutical industry to be at the forefront in the development and advancement of treatments for serious diseases. Earning sales revenue of more than 1.4 billion in 2017 our people come from over 60 nations at 50 sites in 33 countries.

Perform post-sales telephone and on-site technical support for the US Service organization. Assist in handling installations, upgrades, testing, and/or maintenance on new or complex equipment. Provide guidance to Field Service Staff on function, usage, operation and repair of products. Possess excellent level of product knowledge. Serve as liaisons between the US organization and Guxhagen. Convey feedback to QA and engineering staff.

 

The incumbent will also attend product service training in Guxhagen and act as the US trainer for the Bioprocess Service Team. Ensure applications question from customers or sales reps are routed appropriately.

 

What you can look forward to accomplishing:

 

  • Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary.
  • Resolving escalated field issues without the need for management intervention.
  • Documenting troubleshooting and problem resolution steps.
  • Participation in providing training as required.     

 

Skills and experience that you need to bring to our company:

 

  • Basic understanding of schematics and how to read schematics

  • Basic understanding of PLC’s; Siemens, Allen Bradley or similar

  • Excellent verbal and written communication skills.

  • Excellent troubleshooting ability.

  • Proficiency with MS Office software.

  • Detailed knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP is helpful

 

 Qualifications:  

  • Associates' Degree in an Electrical/Electronic or related technical discipline with two years of industry experience or:

  • Military technical experience with two years of electrical experience or:

  • 5+ years of industry experience working in a Field Service and or in an electrical position

 

Travel:

 

  • Up to 50% travel is required to support Field Service Initiatives for the first year and 30% travel thereafter

 

 

Driving our future growth requires talented people. Sartorius is a dynamic organization suited to people who want to showcase skills, be recognized for expertise and thrive in a vibrant and innovative environment.

Driving our future growth requires talented people. Sartorius is a dynamic organization suited to people who want to showcase skills, be recognized for expertise and thrive in a vibrant and innovative environment.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.  We are also an equal opportunity employer of individuals with disabilities and protected veterans. 

Please view equal employment opportunity posters provided by OFCCP here
 

https://e-verify.uscis.gov/esp/media/resourcesContents/EverifyPosterEnglish.pdf
 

https://e-verify.uscis.gov/esp/media/resourcesContents/EverifyPosterSpanish.pdf
 

https://e-verify.uscis.gov/esp/media/resourcesContents/WebBPPOSTERRtoWEnglishversion.pdf
 

https://e-verify.uscis.gov/esp/media/resourcesContents/WebBPPOSTERRtoWSpanishversion.pdf

Other details

  • Travel Required Yes
  • Bohemia, NY 11716, USA