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Quality Services Specialist - 13602801

Bohemia, NY 11716, USA Req #389
Thursday, May 30, 2019

Our products enable the biopharmaceutical industry to be at the forefront in the development and advancement of treatments for serious diseases. Earning sales revenue of more than 1.4 billion in 2017 our people come from over 60 nations at 50 sites in 33 countries.

What you can look forward to accomplishing:

  • Manages from a Quality perspective the global relationship with customers (global and strategic Accounts).

  • Liaison between Sartorius and defined customer Portfolios on global basis.

  • Lead the customer complaint process (from the reception of the complaint to its closure).

  • Conduct a periodical review of complaint status with sites and customers.

  • Drive the escalation process for critical complaints in order to assign appropriate resources and manage communication / coordinate actions internally and with customer.

  • Lead the creation, review and negotiation process for Quality Agreements

  • Participate on Business Reviews with Key Accounts for Quality related topics.

  • Participate on investigations at customer’s site for critical situations and support customer in closing investigations along with the appropriate action plans.

Skills and Experience you need to bring to our company:

  • Bachelor degree in Science, Engineering or Pharmacy or a long-term professional experience in related fields.

  • A minimum of 3 years progressive Industry experience (desired: pharmaceutical, medical device, biotechnology).

  • Experience in regulated industries and strong knowledge of Quality Systems practices and related regulations.

  • Previous experience in customer related processes (mandatory).

  • Ability to construct a strong relationship with all relevant stakeholders (internal and external).

  • Strong negotiation and leadership skills.

  • High personal initiative and strong ability to motivate self and others.

  • Ability to work with multi-cultural teams.

  • Fluent in English.

  • Excellent communication (oral and written) and presentation skills.

  • Desired experience with software Quality System management tools (Trackwise, Documentum, etc.)

Driving our future growth requires talented people. Sartorius is a dynamic organization suited to people who want to showcase skills, be recognized for expertise and thrive in a vibrant and innovative environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.  We are also an equal opportunity employer of individuals with disabilities and protected veterans. 

Please view equal employment opportunity posters provided by OFCCP here

  • Bohemia, NY 11716, USA