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Technical Service & Applications, Life Sciences - Remote

United States, Virtual Req #382
Monday, May 20, 2019

Our products enable the biopharmaceutical industry to be at the forefront in the development and advancement of treatments for serious diseases. Earning sales revenue of more than 1.4 billion in 2017 our people come from over 60 nations at 50 sites in 33 countries.

This office position could be based at one of Sartorius Corporation’s facilities within North America or home-based within the United States.

This position is to provide application and technical support for Sartorius Laboratory Products & Services, and proactively support sales of our products.

What you can look forward to accomplishing:

  • Support customers by phone, email, video, or instant messaging; as well as visit customers

  • Document customer interactions

  • Troubleshoot customer problems and facilitate the complaint handling process

  • Determine appropriate equipment for customer-specific needs

  • Continuously train to gain more application, product, and market knowledge

  • Attend trade shows as necessary

Comply with company procedures and policies, as well as other duties as assigned

Skills and Experience you need to bring to our company:

  • Experience in the life sciences with laboratory products (pipetting, lab water systems, laboratory filtration, quality control microbiology, or laboratory weighing)

  • Application experience in cell culture, protein purification and detection, sample preparation or bioanalytical assays, as well as digital microscopy, flow cytometry and qPCR.

  • Experience with utilizing CRM systems ( for product and service support

  • Experience in digitizing content to drive self-serve customer fulfillment

  • Process Improvement/Six Sigma experience welcomed

  • Excellent written and oral communication skills

  • Mechanical and electronic aptitude

  • Perform with frequent interruptions and/or distractions

  • Associates' Degree in a Sciences discipline 
  • 2+ year's of industry experience
Additional Requirements:
  • Travel around 20%, but some international travel is expected

Driving our future growth requires talented people. Sartorius is a dynamic organization suited to people who want to showcase skills, be recognized for expertise and thrive in a vibrant and innovative environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.  We are also an equal opportunity employer of individuals with disabilities and protected veterans. 

Please view equal employment opportunity posters provided by OFCCP here

  • United States
  • Virtual