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Field Service Engineer- San Diego

San Diego, CA, USA, Virtual Req #371
Thursday, May 16, 2019

Our products enable the biopharmaceutical industry to be at the forefront in the development and advancement of treatments for serious diseases. Earning sales revenue of more than 1.4 billion in 2017 our people come from over 60 nations at 50 sites in 33 countries.

The Field Service Engineer is an integral member of our Service Operations Team. This position is required to travel to customer sites to install BioAnalytic’s equipment (IncuCyte and iQue), provide training on use and operation to end users, perform maintenance, and hardware and software installs. The Field Service Engineer will interface with technical support, logistics, service management and engineering.

Main Tasks:

  • Provide exceptional customer care

  • Provide technical support to customers

  • Travel to customers by ground, train and air transportation as needed

  • Provide training to customers on the basic use and operation of Bio Analytics instruments

  • Perform break fix service, and installation of complex mechanical systems

  • Perform preventative maintenance

  • Perform software updates / upgrades

  • Assist with resolving IT issues related to Bio Analytics system installations

  • Assist in drafting documentation of process and procedure as required

  • Pass along identified leads to the sales manager

  • Travel to our Ann Arbor, MI and or ABQ facilities for training as needed

  • Lift items that weigh up to 35 Kg

Education / Experience:

  • Mechanical or Biomedical Engineering Technology degree

  • 2 or more years in a relevant position or field

  • Excellent customer skills

  • Good IT skills

  • Willingness to travel extensively on short notice

  • Excellent mechanical / electromechanical skills

  • Excellent driving record

Driving our future growth requires talented people. Sartorius is a dynamic organization suited to people who want to showcase skills, be recognized for expertise and thrive in a vibrant and innovative environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.  We are also an equal opportunity employer of individuals with disabilities and protected veterans. 

Please view equal employment opportunity posters provided by OFCCP here

Other details

  • Pay Type Hourly
  • San Diego, CA, USA
  • Virtual