Service Support Specialist - Field Dispatcher
Our products enable the biopharmaceutical industry to be at the forefront in the development and advancement of treatments for serious diseases. Earning sales revenue of more than 1.5 billion euros in 2018 our people come from over 60 nations at 50 sites in 33 countries.
The Service Support Specialist/Field Service Dispatcher is a key component of the Instrument Services front line customer support team. The Service Support Specialist/Dispatcher must interface with end users and the field service organization and communicate all requests, requirements and issues to the internal organization. The Service Support/Dispatcher will assist in scheduling field service onsite visits, organize payment options and maintain the contracts system.
What you can look forward to accomplishing:
Dispatch- must answer incoming calls requesting field service appointments or status updates. Interface with Field Engineers, Service Management and OPM to setup schedules, prepare service orders and ensure any required parts and consumables are on order. Work with customers to ensure all requirements are met prior to installation or maintenance visit based on criteria set by the Field Service Managers.
Order Administration- The dispatcher will be required to create service orders, update status and process parts orders. In addition this individual will need to act as a backup to the OPM team for service invoicing and creation of service center return notifications.
Service Contracts- Create new service contracts in SAP, update equipment records, process renewals and run reports as required.
Inventory Management- In addition to processing parts orders for the Field Service Team, the dispatcher will renew and report on Engineer inventory levels. Work with the Field Engineers to cycle count stock and ensure inventory is decremented properly via service order processing.
Perform all other duties and responsibilities as assigned by the Service Management Team that fall into the knowledge and skills requirements of the position.
Skills and experience that you need to bring into the company:
2 year college degree in business administration preferred and/or 5 years’ experience in an order administration role within a service organization
Experience with field service contracts administration preferred
Proficiency with MS Office and SAP experience a plus
Strong written and oral communication skills
Strong Identification with our care values: Sustainability, Openness, Enjoyment
Driving our future growth requires talented people. Sartorius is a dynamic organization suited to people who want to showcase skills, be recognized for expertise and thrive in a vibrant and innovative environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view equal employment opportunity posters provided by OFCCP here
- Bohemia, NY 11716, USA