Customer Service Manager - Healthcare
At RestorixHealth, our mission is simple…to restore health and improve the quality of life!
The Customer Service Manager (“CSM”) is responsible for the development and daily management of all aspects of client services for the DME division to include but not limited to managing relationships with RXH center staff and leadership, patients and third-party vendors. Ensures quality of services, patient satisfaction and develops relationships to ensure RXH At-Home Wound Care Supplies’ services are meeting and/or exceeding service expectations and key performance indicators.
Developmental responsibilities include; establishing service standards, developing proactive center marketing, call & development plans, project management of all aspects of initial implementation and other duties as assigned.
Resolves client service issues with all customers in a timely manner and recommends process improvement solutions ensuring improvement in service standards. Educates field staff including clinicians and PD’s to At-Home DME services, identifies opportunities to develop relationships and grow participation.
What You’ll Do:
Project Management -- acts as project manager for division during initial implementation and thereafter as needed.
Marketing, enrollment, participation -- with Director and team, develops plan to introduce program to field, facilitates educational calls to division, region and center leadership.
Develops and analyzes data set to monitor all aspects of service level and program activity, evaluates against KPI’s, reviews with leadership on a weekly basis to address service, processing and overall program quality standards are achieved.
Actively exemplify and promote the mission and vision of the Company.
Promote a positive, service-oriented and client-focused atmosphere within DME and throughout the Company.
Collaborate with the team to continuously improve and promote policies, processes and standards related to client services.
Education and Technical Skills:
· Bachelor’s degree in business preferred.
· Three years healthcare experience or a combination of education and experience required.
· Proficient in MS Office Suite – Word, Excel, PowerPoint; experience with practice management software preferred but not essential.
Additional Eligibility Qualifications/Competencies:
Able to comfortably and effectively communicate with all levels of the organization as well as with clients, etc.
Strong organizational, time management and administrative skills – ability to meet deadlines, ability to achieve and maintain high productivity levels.
Mentorship mentality, seeking to help others excel.
Effectively collaborates to produce well thought out and innovative solutions while challenging the status quo and providing a fresh perspective.
Eager to constantly learn and gain experience in a fast-paced, collaborative environment.
Ability to juggle multiple work streams (change gears quickly) while setting and managing priorities.
Highly motivated, enthusiastic, forward thinking and self-driven to excel in a dynamic, demanding and high-performance culture.
Demonstrated ability to lead people and get results through others.
At RestorixHealth, we grow talent. When you join our team, you have the opportunity to develop your career based on your strengths and potential, including the possibility to move functionally, geographically, laterally and vertically. This is a career destination for engaged, caring, passionate and talented people who want to make a difference. We are the leader in the development and management of comprehensive wound healing and Amputation Prevention Center facilities.
RestorixHealth is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.
- Pay Type Salary
- New Orleans, LA, USA