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Housing Resident Services Specialist

3009 Portland Ave E, Tacoma, WA 98404, USA Req #93
Monday, July 8, 2019
The Puyallup Tribe of Indians is committed to protecting and exercising the inherent inalienable sovereign rights of the Tribe and Individuals in the interest of the Medicine Creek Treat Territories, as stewards to ensure preservation of our cultural and environmental integrity for common good and prosperity for all.

Closes: July 19, 2019 @ 8:59 pm PST

Department:    Housing
Reports To:   Resident Services Manager
40 Hrs/Wk – Full Time
Salary: Based on Salary Matrix + Benefits 

  •  Minimum $25.21/hour                    


Position Summary:
The Resident Services Specialist is responsible for implementing Admissions and Occupancy policies for Puyallup Tribe Housing Department, and all other applicable Codes, Regulations and Policies, and for providing training and counseling to residents.  Inputs data into electronic data systems and prepares reports to management.
Essential Duties and Responsibilities 
  1. Screens applicants for admission to Low Rent, Rental Assistance, and Housing for Opportunity Program Agreement programs, and maintains required waiting lists.

  2. Recommends selection of applicants consistent with adopted policies.

  3. Calculates required monthly payments consistent with PNHA policies and Federal requirements.

  4. Prepares all leases, homebuyer and HAP agreements for signature by the families, landlords, and housing officials as appropriate.

  5. Provides orientation to the family, explaining all provisions in the lease or homebuyer agreements and collection policies, informing them of their rights and responsibilities as participants in the housing assistance program.

  6. Conducts move-in inspections and prepares inspection reports.  Prepares all pre-entrance reviews and tenant screening requirements.

  7. Collects security deposits and required monthly payments; provides proper documentation of received payments and mails out receipts as necessary.

  8. Maintains referral information on credit counseling and social services.

  9. Assists in informally resolving grievances and informal grievance hearings.

  10. Performs annual re-certification of household incomes and family composition and notifies residents of new payments.

  11. Follows collection and eviction policies, makes personal contact with residents and sends proper written notice of all compliance issues.

  12. Counsels delinquent families on their financial responsibility, including financial literacy training, and prepares Payback Agreements and/or other Plans of Action with residents to resolve violations of Leases and Homebuyer requirements.

  13. Recommends lease termination and evictions after conducting investigations, providing Due Process and proper documentation per adopted policies.

  14. Assembles all necessary documentation of administrative actions, prepares case files to satisfy Court procedural requirements.

  15. Works with Tribal Law Enforcement in resolving matters, when appropriate.

  16. May represent Housing Authority in Tribal Court.

  17. Assists in planning, development, and organization of Community Tenant Meetings.

  18. Provides resources to assist clients in receiving continuing training and education in Native American housing.

  19. Assists in development and implementation of new policies and procedures.

  20. Provide information on all housing programs and services.

  21. Prepare check request for Housing Assistance Plan (HAP) contract rental assistance payments.

  22. Enters data in electronic data base system to keep and maintain tenant files.

  23. Occasionally conduct intake on new applicants, following policies and procedures.

  24. Makes appropriate entries in all resident records and keeps files in order.

  25. Assembles all necessary documentation of administrative actions.

  26. Provides scheduled and special reports, correspondence, and database management.

  27. Maintains confidentiality and secures files.

  28. Maintains a working knowledge of relevant HUD regulations and guidebooks, PNHA policies and procedures, leases, homebuyer and HAP agreements and Tribal Ordinances that effect Landlord/Tenant matters.

  29. Maintains effective working relationships with residents, PNHA and Tribal staff, following standard business practices.

  30. The incumbent is expected to continually follow up on all issues or concerns until they are resolved.

  31. Performs other duties as assigned.


Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications and requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree from a four-year college or university and at least one year progressively responsible experience in office, management or social services work; or Associate’s degree from two-year college or technical school and at least four years experience; or equivalent combination of education and experience.  Intermediate computer skills in word process and spreadsheets.

Language Skills

Ability to identify, read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have interpersonal skills and be team oriented.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Licenses or Certificates

Must have and maintain a valid Washington State driver’s license and proof of insurance.  Driver’s License must contain no restrictions that would prevent an employee from driving a GIS vehicle.


Other Skills and Abilities

Knowledge of standard business practices, office and filing procedures, computer operations and documentation techniques.

Ability to obtain a working knowledge of the HUD Indian Housing Program regulations, Tribal Ordinances and PNHA Admissions, Occupancy, Collections and Eviction Policies and procedures.

Ability to plan, organize, manage, coordinate and provide services to residents.

Ability to establish and maintain effective working relationships with residents, staff, and other individuals, agencies or groups.

Ability to initiate responsibly and work independently with minimal supervision.

Ability to communicate well, both verbally and in writing. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Requires the ability to operate a typewriter, personal computer, multi-line telephone, calculator, facsimile and photocopier.

  2. Requires the ability to read, write, communicate, and interpret information accurately in English.

  3. Requires the ability to concentrate and consistently produce accurate work.

  4. While performing the duties of this job, the employee is regularly required to sit.

  5. The employee is frequently required to use hands to finger, handle, or feel; and talk or hear.

  6. The employee is occasionally required to stand and walk; climb or balance; stoop, kneel, crouch, or crawl; and reach with hands and arms.

  7. The employee must occasionally lift and/or move up to 10 pounds.

  8. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. The noise level is low to moderate.

  2. The physical exertion is low to moderate.

  3. Work is performed in an office setting with occasional travel to visit residents at their homes.

  4. There is occasional exposure to outdoor weather conditions.


Indian Preference Employer as Required by Law

Native American preference applies and job placements are given on a competitive basis, using job related factors.  Because of the large number of applications received and limited job positions, your application will not guarantee employment.

Other details

  • Pay Type Hourly
  • 3009 Portland Ave E, Tacoma, WA 98404, USA