Hub of Hope Peer Support
Philadelphia, PA, USA
Thursday, October 3, 2019
THE MISSION OF PROJECT HOME
The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.
Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.
Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.
Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.
THE VALUES OF PROJECT HOME
The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.
We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.
We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.
We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.
We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.
Job Summary: Hub of Hope Peer staff are often the first point of contact for individuals entering the Hub, providing information, guidance, and other support as individuals navigate the services offered. All Hub staff are responsible for working as part of a team to monitor the safety and security of participants, staff, and volunteers by actively observing who is coming in and out of the space and staying in direct communication with staff throughout the building.
Shift: This is a weekend on call position
Essential Duties and Responsibilities
- Use personal experiences to develop meaningful and trusting relationships with Hub participants, acting as a mentor to help participants actively create the lifestyle they desire through exploration and discussion of their goals.
- Respond in a timely manner to all requests to cover Hub of Hope shifts and communicate effectively with supervisory staff.
- Encourage participants’ involvement in Hub resources and programming, becoming familiar with each individual’s needs, desires, and the barriers they may be facing.
- Actively reach out to particularly vulnerable individuals who come in for hospitality services but are hesitant to engage in additional resources offered, collaborating with fellow staff throughout the process.
- Collaborate closely with Outreach Workers to engage with people in the Concourse and other potential Hub participants to help encourage them to come in to the Hub.
- Encourage participants’ involvement in self-advocacy and decision-making in all aspects of services and recovery.
- Orient participants to services offered onsite, answer questions, and direct the flowof participants to various services.
- Regulate the flow of individuals in and out of the Hub of Hope as well as within the building, maintaining orderly entrances, hallways, and seating areas throughout.
- Welcome and support all individuals who come into the Hub, and uphold a standard of a clean, safe, and respectful environment.
- Maintain situational awareness at all times and use de-escalation strategies to maintain a calm and welcoming environment, conducting individual interventions as needed.
- Maintain communication with key staff throughout the Hub while on shift, and communicate directly with relief staff during shift overlap period to ensure a seamless transition between shifts.
- Participate in monthly staff meetings.
- Other duties as assigned.
- Knowledge of and experience with the Recovery process.
- Experience in the social service system and the homeless provider network.
- Strong verbal and written communication skills.
- Willingness to learn.
- Excellent listening, communication, collaboration, and teamwork.
- Ability to deal effectively with resistance.
- Organized with demonstrated ability to take an idea and bring it through implementation to completion with a successful outcome.
- Requires working in a normal office environment. May be required to flex work time to complete certain important or timely assignments.
Project HOME is an Equal Opportunity Employer. All offers of employment are contingent on successful completion of a drug screen and background checks.
Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.
The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization. Join us! Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment. Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.