Outreach Coordination Center Outreach Worker
THE MISSION OF PROJECT HOME
The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.
Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.
Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.
Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.
THE VALUES OF PROJECT HOME
The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.
We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.
We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.
We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.
We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.
Job Summary: The Outreach Response Worker is a part time position under the OCC. The worker is responsible conducting street outreach, engaging, assessing and when appropriate placing homeless individuals who are living on the streets of Philadelphia. They will work in conjunction with other Outreach Teams throughout Philadelphia. They must demonstrate an ability to work with a variety of agencies in a proactive and supportive way and more importantly the response worker will work closely as part of a team with to identify the needs of each individual who they target and they will utilize supportive, assertive outreach techniques to connect individuals to accept services. The Outreach Response Worker will document their engagements in the City required database systems, as well as Project HOME ETO database.
Essential Duties and Responsibilities
Respond to calls from individuals, businesses, agencies and police regarding homeless persons on the street in Philadelphia. Engage homeless persons, determine needs, offer services, and follow-up. Assist OCC caseworkers with individuals on focus list.
· Engage, Assess and Build a rapport with homeless individuals who are on the city streets regardless of the weather conditions.
· Identify individuals immediate and long term needs and offer appropriate connections to services.
· Engage and update people on your focus list bi-weekly or more often as outlined in OCC/DBH standards.
· Answer response calls given by the OCC dispatch through the 24 hour homeless hotline and ensure that outcome/disposition of calls are provided to dispatch staff.
· Advocate on behalf of individuals to ensure their needs are being addressed and they have the appropriate levels of support and referrals to services.
· Utilize required technology to ensure individuals are appropriately tracked in existing systems in a timely manner
· Act as an outreach liaison by interacting with the public at large including visitors, residents, other staff and co-workers in a professional and welcoming manner.
Prerequisite Knowledge and Skills:
· Dedication to assisting others in a manner that preserves their dignity and builds upon their strengths.
· Inherent respect for all people regardless of their differences and /or disabilities and behaviors.
· Knowledge of resources available in the housing and homelessness system in Philadelphia
· Experience in and knowledge of homeless programs and general issues around homelessness; experience with mental health and substance abuse issues;
· Excellent written and oral communication skills.
· Ability to record data in tablets, written logs and computer databases.
· Additionally, all staff is responsible for the following:
- Commitment to the mission of Project HOME
- Work at establishing a base of trust with each participant or community member.
- Observe confidentiality, privacy, and dignity of each resident.
- Drive and Maintain OCC vehicles in a safe and clean manner.
- Maintain and secure all OCC property and devices.
Educational Requirements: High School diploma or GED
Additional Requirements: Driver’s license; Basic computer skills; Ability to walk, sit and carry blankets, water, coolers, and other equipment to and from the vehicle. Ability to lift 50lbs.
Working Hours: Scheduled shifts are 3-11 Saturday and Sunday, however must be flexible for weather related emergencies, changing trends and other issues as needed which may include nights, weekends and early morning.
Positions reports to: Asst. Program Manager of Outreach
- Pay Type Hourly
- Philadelphia, PA, USA