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Assistant Program Manager

Philadelphia, PA, USA Req #276
Tuesday, September 10, 2019

Job Summary The Assistant Program Manager is responsible for the creation of a caring, supportive environment that contributes to the emotional, physical, spiritual, and mental well-being of all residents. This includes the supervision of staff, maintaining an in-depth knowledge of residents, and administering the activities and operation of the program in a manner consistent with the mission of Project HOME. 

Essential Duties and Responsibilities


Intake Coordination

·       Work with the  Program Manager to facilitate intake process, including interviews, working with referral sources to collect paperwork, and coordinating move ins.  Ensure documentation meets contract requirements.

·        Work with Outreach Coordination Center as well as manage the relationship with referral sources including contract agencies for eligible referrals (OCC and Encampment Focus List).


Service Coordination:

·        Create an environment that combines the necessary structure, case management and/or service coordination support, counseling, interaction, freedom, and safety to facilitate Resident growth, individuality and connection to the Project HOME and the external community

·        Provide ongoing consultation with individuals in recovery

·        Coordinate services and linkages with outside agencies/providers

·        Coordinate and schedule recreational activities and groups related to recovery and overall health

·        Provide both routine and random drug screens

·        Seek out and participate in relevant trainings and in-services

·        Foster and model respect, empathy, and understanding of residents


Resident Leadership & Community Integration:

·        In an effort to build resident leadership, provide structure and guidance to resident council, resident led endeavors and encourage resident’s strengths in leadership

·        In an effort to build community integration with Project HOME residents and the larger community, identify and meet with neighborhood leaders, and involve them in community events.



·        Provide regular and consistent supervision and general oversight of support staff, substitutes and kitchen staff to ensure program is person centered with a focus on wellness.

·        With the senior program manager, ensure documentation is meeting PHOME and contractual obligations

·        Provide and document regular individual supervision with staff

·        Oversee all volunteers at site

·        Manage the on-call schedule

·        With the  Program Manager, ensure program is meeting Strategic Plan goals


Minimum Qualifications

·       BA/BSW, or related degree and two years related experience including minimum of one year supervisory experience.  Or, HS Diploma/GED and minimum of 5 years work experience with population.

·        Experience working with recovering persons (mental illness, drug/alcohol, or dually diagnosed persons) and/or facilitating and coordinating activities and groups

·         Strong organizational, interpersonal, and assessment skills

·         Understands and affirms the mission of Project HOME

·         Strong verbal and written communication

·         Knowledge of social service delivery systems

·         Strong Computer literacy including experience with electronic record systems. 

·         Availability for on call duties


Preferred Experience:

·         Bilingual in English/Spanish

·         Experience working with homeless individuals and/or in supportive housing a plus

·         Driver’s License



Project HOME is an Equal Opportunity Employer

The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.  Join us!  Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment.  Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Other details

  • Pay Type Salary
  • Philadelphia, PA, USA