On Call Receptionist
1415 Fairmount Ave, Philadelphia, PA 19130, USA
Wednesday, July 24, 2019
THE MISSION OF PROJECT HOME
The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.
Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.
Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.
Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.
THE VALUES OF PROJECT HOME
The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.
We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.
We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.
We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.
We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.
Job Summary: The Receptionist is a central figure in our buildings, supporting our employees and serving as a friendly and professional point of contact for staff, residents, contractors, and guests. The Receptionist role is also critical in ensuring tenants safety by monitoring those individuals entering and exiting the building. She/he will be detail-oriented, organized and willing to go above and beyond to delivery high quality customer service.
This is an On Call position. Shift: 11PM-7AM
Essential Duties and Responsibilities
- Be present at the front desk office at all times except when doing rounds and/or handling emergencies
- Assure that all guests sign the visitor’s log
- If a site has a community space, facilitate room set-up per specific meeting requirements
- Request a photo ID of anyone attempting to enter the building who is not known to you
- Allow access to staff, residents, guests, and identified delivery people only
- Check all exterior doors to make sure they are locked and secure
- Check all doors and windows on the 1st floor to make sure they are locked and secure
- Make hourly rounds throughout the building
- In emergency situations, follow security procedures in manual and notify appropriate personnel
- Answer incoming calls, take accurate messages, and transfer calls as necessary
- Be courteous and respectful to all residents and guests
- Be attentive to the movement of residents and guests coming in and out of the building
- Log any unusual activity
- Meet briefly with the person taking over your shift to share information
- Write a brief summary of your shift in the staff log book
- Receptionists are responsible for various additional clerical tasks
- Receive, log and notify residents and staff of deliveries
- Receive, log and notify the appropriate person in Development of all donations
- Receive, sort, and place mail in the appropriate staff mail boxes
- Complete other tasks as needed such as, typing, filing, copying, mailing, etc.
- Use the security cameras to monitor activity outside of building
- Note any breach of curfew in the log book
- Enforce the prohibition of non-resident/staff entry between 11PM – 8AM
- Act as Dispatch and Point-of- Contact for Outreach:
- Fill out response form
- Notify team or make appropriate referral
- Record result and follow-up with caller, if requested
- Refer to outreach folder at front desk for procedures and resources
- High School Diploma or GED
- Good communication skills
- Patient on phone and in person with callers and visitors
- Must have one (1) year of related experience
- A friendly, courteous, and helpful demeanor
- Basic computer skills including Excel, Word, and Outlook
- 1+ Year Yardi or similar Property Management Software Experience
Project HOME is an Equal Opportunity Employer. All offers of employment are contingent on successful completion of a drug screen and background checks.
Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.
The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization. Join us! Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment. Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.