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Program Manager, Maguire Residence

Philadelphia, PA, USA Req #250
Friday, July 12, 2019


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary: The Program Manager for the Maguire Residence will be responsible for the development and management of a new Permanent Supportive Housing program in the Kensington neighborhood of Philadelphia, which will provide 42 units of housing to low income individuals, including homeless and formerly homeless people, and people with disabilities.

Essential Duties and Responsibilities

The Program Manager is part of a leadership team charged with the development and implementation/management of a supportive housing program. The Program Manager is responsible for the creation of a caring, supportive environment that contributes to the emotional, physical, spiritual, and mental well-being of all residents. This includes the supervision of staff, maintaining an in-depth knowledge of residents, and administering the activities and operation of the program in a manner consistent with the mission of Project HOME.

  • Intake Coordination
    • Work with the Property Manager to facilitate intake process, including interviews, working with referral sources to collect paperwork, and coordinating lease ups and move ins under a tight time frame.  Ensure documentation meets contract requirements.
    • Provide supervision and oversight of data collection for program evaluation and quality assurance with our housing partner agencies
    • Manage the relationship with referral sources including contract agencies to ensure the timely receipt of appropriate housing referrals, and communication around the intake process units dedicated to homeless and chronically homeless individuals
    • Coordinate orientation for residents moving in
    • Plan and manage resident "welcome home" events. Manage open house meetings and workshops for prospective residents
    • Work with Director to meet with existing, and create new, community partners

  • Service Coordination
    • Acquire and maintain a comprehensive knowledge of the mental, physical, emotional, educational, social, medical, financial, employment and education status of each resident
    • Facilitate team meetings to ensure coordination of services and leasehold obligations are being addressed
    • Create an environment that combines the necessary structure, case management and/or service coordination support, counseling, interaction, freedom, and safety to facilitate Resident growth, individuality and connection to the Project HOME and the external community
    • Participate and oversee the development of educational/employment/health opportunities that are accessible and develop a culture of recovery coupled with employment for Residents
    • Create an environment where addiction recovery journeys are openly discussed and the community members support each other in their journeys, celebrating milestones and supporting each other.
    • Provide ongoing consultation with individuals in recovery
    • Coordinate services and linkages with outside agencies/providers
    • Provide both routine and random drug screens
    • Seek out and participate in all relevant trainings and in-services
    • Foster and model respect, empathy, and understanding of Residents
    • Coordinate Resident discharges
  • Resident Leadership & Community Integration:
    • In an effort to build resident leadership, provide structure and guidance to tenant council, resident led endeavors and encourage resident’s strengths in leadership
    • In an effort to build community integration with Project HOME residents and the larger community, identify and meet with neighborhood leaders, and involve them in community events.
  • Administration
    • Provide regular and consistent supervision and general oversight of residential site staff to insure program is person centered.
    • Work with service coordinators to identify resident needs and establish pertinent goals and objectives in the areas of: recovery, health, education, employment and community integration
    • Ensure all documentation is meeting contractual obligations
    • Conduct and document case review meetings with case management/service coordination team
    • Provide and document regular individual supervision with staff
    • Oversee the training, implementation and use of the best practices (such as Critical Time Intervention and Wellness Self-Management)
    • Manage the on-call schedule and support staff schedule
    • Develop and maintain positive working relationships with service providers, the community, and volunteer groups
    • Serve as liaison with all agencies providing services to Residents
    • Attend meetings as scheduled/assigned.
    • Ensure program is meeting Strategic Plan goals
    • Develop and maintain computer-based case management system.
    • Ensure that all Resident case information is up to date and accurate.
    • Review and approve employee work time in database and track benefit time utilizing Dayforce for all supervisees.
    • Train and orient all new staff members.
    • Attend quarterly Project HOME staff meetings, monthly Program Manager meetings, and biweekly supervision.
    • Create yearly Program Goals utilizing the Strategic Plan.   
    • Work with Program Evaluation Department on HUD reports and other funder documents as needed.
  • Finances/Procedures
    • Supervise the financial operations of the program
    • Develop annual budgets with the Director of Residential Services and the Finance Department
    • Authorize the purchase of goods and services within approved budget and manage the reconciliation of expenses with the accounting office
    • Track and appropriately document petty cash and credit card transactions.
    • Ensure documentation of financial transactions follow the guidelines outlined in relevant policies.
    • Complete monthly SNAP Reports within the timeframe established by the Accounting Department.
  • Property Management
    • Work as a blended management team with the Property Manager
    • Coordinate and address necessary follow up with any leasehold violations including but not limited to rent arrears and incidents
    • Work with Property Manager to ensure Resident compliance with unit/common space cleanliness/safety and compliance with safety and licensing regulators
    • Work with Property Manager to Perform and document monthly fire drills.
    • Organize, with the Property Manager, discussion with Residents about safety issues.
    • Coordinate with team to ensure housing re-certifications are completed in a timely basis

Minimum Qualifications

  • MSW or related degree and 3 years related experience including minimum of 2 years supervisory experience OR  BA/BSW, or related degree and 5 years related experience including minimum of 2 years supervisory experience
  • Experience working with recovering persons (mental illness, drug/alcohol, or dually diagnosed persons)
  • Strong organizational, interpersonal, and assessment skills
  • Understands and affirms the mission of Project HOME
  • Good verbal and written communication
  • Team experience
  • Strong Computer literacy including experience with electronic record systems. 
  • Availability for on call duties


Preferred Experience:

  • Experience working with homeless individuals and/or in supportive housing a plus


Project HOME is an Equal Opportunity Employer


The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.  Join us!  Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment.  Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Other details

  • Pay Type Hourly
  • Philadelphia, PA, USA