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Senior Residential Services Coordinator - Women of Change

Philadelphia, PA, USA Req #238
Friday, June 21, 2019


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary The Senior Case Manager is responsible for the creation of a caring, supportive environment that contributes to the emotional, physical, spiritual, and mental well-being of all residents. This includes managing a case load of 4-6 individuals as well as various administrative tasks. The Sr. Case Manager is responsible for tracking training schedules for staff, maintaining an in-depth knowledge of residents, and administering the activities and operation of the program in a manner consistent with the mission of Project HOME.

Essential Duties and Responsibilities


  • Assist Program Manager with hiring and training process for Support Staff and substitutes.
  • Work with Program Manager to plan and facilitate monthly all staff meetings include sending outlook invitations and reminders as needed.
  • Schedule orientation and initial job training for new Support Staff and substitutes.
  • Track and document Staff completion of Project HOME’s mandatory trainings.  Encourage participation in other pertinent trainings and seminars.
  • Create and update bi-weekly support staff schedule in Dayforce and posted for staff. Make real-time changes in Dayforce.

Trainings, Meetings and Supervision

  • Assist Program Manager with tracking and review of Program/Strategic Plan goals and KPIs.
  • Participate in bi-weekly supervision with the Program Manager and weekly case review meetings.
  • Attend consultations, in-service and external trainings as assigned, necessary, or applicable to your work at Women of Change.


Clinical Team Support

  • Collaborate with treatment team and other providers to ensure continuity of care.
  • Assist Program Manager with review of ETO reports and provide support to Residential Staff with ETO data entry which meet reporting standards.

·         Work with Program Manager on HUD reports and other funder documents as needed and ensure program is meeting Strategic Plan goals and KPIs


Case Management

  • Provide case management services to 4-6 assigned residents including but not limited to identifying needs and establish goals and objectives using a person-centered approach. Assist residents with learning or improving skills to complete activities of daily living (scheduling and attending appointments, attending programs, recreational activities, personal hygiene, laundry, budgeting, cleanliness of personal space and adherence to house rules).  Assist with referrals to community based services, housing applications and income/mainstream benefits applications.
  • Acquire and maintain a comprehensive knowledge of the mental, physical, emotional, educational, social, medical, financial, employment and education status of each Resident.
  • Document progress in ETO (progress notes, assessments, recovery plans, and all information related to history and current status of Resident).

Medication Monitoring

  • Along with Program Manager, responsible for the general oversight of all medication monitoring activities including medication procurement, documentation and tracking/reporting medication errors.
  • Facilitate medication monitoring trainings for all new and existing staff.

Intake and Assessment

  • Work closely with Outreach and other homeless service providers to solicit and vet appropriate referrals to the Safe Haven and Respite. Maintain an active waitlist. Facilitate intake process, including, assessment, working with referral sources to collect paperwork, and coordinating move ins under a tight time frame. Provide orientation to new Residents. Ensure documentation meets contract requirements.


  • As necessary, intervene during crisis situations involving Residents.
  • Provide on-call coverage as scheduled. 


·         Develop and maintain positive working relationships with service providers, the community, and volunteer groups

·         Assist Program Manager with volunteer placement and oversight as needed.

·         Oversee completion of regular unit inspections and follow up for Residents.

·         Serve as liaison with agencies providing services to Residents

·         Attend meetings as scheduled/assigned.

Minimum Qualifications

  • BA/BSW or related Degree or comparable work/life experience
  • Prior case management experience working with clients with a history of substance use, serious mental illness and/or homelessness.
  • Strong organizational, interpersonal and written communication skills
  • Computer literacy including experience with electronic record systems. Proficient in Microsoft Outlook, Excel and Word.
  • Ability to effectively work with persons with mental illness with co-occurring active substance use & implement person centered recovery plans for their program participation.
  • Availability for On-call duties
  • Experience with de-escalation and crisis intervention.

Preferred Qualifications

  • Experience or Training in Trauma Informed Practice, Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trans theoretical Model and other Evidence Based Practices.
  • Familiarity with Philadelphia Mental Health and Drug and Alcohol systems, and current  Housing Providers
  • Valid Driver’s License
  • Outreach or residential experience


Project HOME is an Equal Opportunity Employer


The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.  Join us!  Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment.  Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Other details

  • Pay Type Salary
  • Philadelphia, PA, USA