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Senior Residential Service Coordinator - Kate's Place

Philadelphia, PA, USA Req #239
Friday, June 21, 2019


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary: The chief responsibility of the Senior Residential Services Coordinator is to provide collaborative recovery planning and follow through with residents and supports utilizing a recovery model.  These services include keeping accurate records as well as working as an advocate for the residents in connection with a team. The Senior Residential Services Coordinator is also a support to the Program Manager in development and implementation/management of a supportive housing program. The Senior Residential Services Coordinator is responsible for the creation of a caring, supportive environment that contributes to the emotional, physical, spiritual, and mental well-being of all residents. This includes maintaining an in-depth knowledge of residents and administering the activities and operation of the program in a manner consistent with the mission of Project HOME.

Essential Duties and Responsibilities

Service Coordination

  • Assist residents with coordination of supports including referrals, linkage meetings and advocacy in the following areas:  Addiction, Housing, Employment, Education, Medical, Mental Health and Natural Supports.
  • Acquire and maintain a comprehensive knowledge of the mental, physical, emotional, educational, social, medical, financial, employment and education status of residents
  • Design and implement recovery plans in the areas of recovery, health care, medication monitoring, money management, education, and employment which encompass short and long term goals, action plans, and means for evaluation and revision.
  • Assist residents with learning to maintain lease obligations, independently or with the help of supports.
  • Maintain case records and reports, as required in a timely and thorough manner including case notes, recovery plans, and assessments.
  • Provide both routine and random drug screens
  • Refer residents to BenePhilly and assist applicant with any related follow up needed (for example with DPW, SSA, unemployment).
  • Refer residents for employment and education services including but not limited to PHOME’s Employment Services, the Honickman Learning Center (Adult Education) and partner with departments associated with resident employment and education goals.
  • Conduct resident apartment inspections, as required by funders, and as needed to support residents.
  • Foster and model respect, empathy, and understanding of residents

Resident Leadership & Community Integration:

  • Create an environment that combines the necessary structure, case management and/or service coordination support, counseling, interaction, freedom, and safety to facilitate Resident growth, individuality and connection to the Project HOME and the external community
  • In an effort to build resident leadership, provide structure and guidance to resident led endeavors and encourage resident’s strengths in leadership. Empowers residents to facilitate self-run activities in the house.
  • In an effort to build community integration with Project HOME residents and the larger community, works with other Project HOME departments to get residents engaged in their local community and to have local community members engage with residents.
  • Communicate effectively and in a respectful, culturally sensitive, and timely fashion. Develop and maintain cooperative working relationships with others. Encourage open expression of ideas and opinions.
  • Participate in and contribute to the development of educational/employment/health opportunities that are accessible and develop a culture of recovery coupled with employment for residents

Resident Activities

  • Facilitate on-site activities with residents
  • Manage the creation and distribution of the monthly activities calendar and coordinate scheduling of resident and staff led activities in the residence.
  • Partner with the Program Manager to plan, schedule and budget for events at the residence and the community.


  • With the Program Manager, ensure documentation is meeting contractual obligations
  • Serve as liaison with agencies providing services to Residents
  • With the Program Manager, ensure program is meeting Strategic Plan goals
  • Alternate on call responsibilities with other residential staff for emergencies.
  • Manage daily petty cash and token purchases and reconciliation of expenses.
  • Meetings
  • Participate in staff, team, resident, and special committee meetings.
  • Meet as scheduled in supervision with Program Manager.
  • Seek out and participate in trainings and continuing education opportunities.

Property Management

  • Coordinate with Program Manager and address necessary follow up with any leasehold violations including but not limited to rent arrears, incidents, and housekeeping issues.
  • Coordinate with Program Manager to work as a blended team with Property Manager to ensure resident compliance with unit/common space cleanliness/safety and compliance with safety and licensing regulators


Minimum Qualifications

  • BA/BSW, or related degree and two years related experience
  • Experience working with recovering persons (mental illness, drug/alcohol, or dually diagnosed persons)
  • Strong organizational, interpersonal, and assessment skills
  • Demonstrated leadership skills
  • Understands and affirms the mission of Project HOME
  • Strong verbal and written communication
  • Knowledge of social service delivery systems
  • Strong Computer literacy including experience with electronic record systems. 
  • Availability for on call duties


Preferred Experience:

  • Experience working with homeless individuals and/or in supportive housing a plus
  • Supervisory experience preferred


Project HOME is an Equal Opportunity Employer


The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.  Join us!  Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment.  Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Other details

  • Pay Type Salary
  • Philadelphia, PA, USA