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Program Manager - 1515 and 1523 Fairmount

Philadelphia, PA, USA Req #233
Friday, June 14, 2019

Essential Duties and Responsibilities

The Program Manager for 1515 and 1523 Fairmount is part of a leadership team charged with the management of a supportive housing program for 54 individuals in recovery (serious mental illness, drugs/alcohol, trauma) with previous experience of homelessness. The Program Manager is responsible for the creation of a caring, supportive environment that contributes to

emotional, physical, spiritual and mental well-being of residents. This includes the supervision of staff and interns, maintaining an in-depth knowledge of residents, and administering the activities and operation of the program in a manner consistent with the mission and values of Project HOME.


Resident Service Coordination

·       Work with Central Intake and Property Management to coordinate assessment, intake, and orientation of new residents.

·       Acquire and maintain a comprehensive knowledge of the mental, physical, emotional, educational, social, medical, financial, and employment and education status of each

·       Communicate with residents on a regular and consistent basis to assess needs, goals, barriers, stability and progress towards goals.

·       Coordinate resident discharges to include appropriate services and supports.

·       Oversee resident emergencies and urgent situations, including 302 petitions.

·       Work with staff to identify resident needs and establish pertinent goals and objectives in the areas of: recovery, health, education, employment, parenting and community integration.

·       Assist staff and residents to utilize internal and external resources to ensure that
  educational/employment/health opportunities are accessible and develop a
  culture of recovery coupled with self-sufficiency for individuals.

·         Develop a comprehensive understanding of the mental health, addiction, and other issues that affect residents. Foster and model respect, empathy, and understanding of residents.

·       Serve as liaison with all agencies providing services to residents.



·       Create an environment that combines the necessary structure, case management and/or service coordination support, counseling, interaction, freedom, and safety to facilitate resident growth, individuality and connection to Project HOME and the external

·      Provide regular, consistent supervision and general oversight of residential site staff to ensure residents receive services appropriate to their needs. Conduct and document case review meetings with team as required.

·       Facilitate combined team meetings to ensure coordination of services and lease obligations are being addressed.
·       Oversee staff training, implementation and use of the best practices (such as Critical Time Intervention and Wellness Self-Management). Seek out and encourage
  participation in all relevant trainings and in-services for self and staff.



·       Ensure all documentation is meeting contractual obligations, Project HOME policies, and best practices

·       Manage the on-call schedule and site schedule.

·       Ensure programs are meeting Strategic Plan goals and KPIs.

·       Work with Program Evaluation and Quality Assurance Department on HUD reports, OAS reports, HUD timesheets and other contractual documentation as required. Monitor and assure compliance with ETO standards.

·      Develop and maintain positive working relationships
  with service providers, the public, and volunteer groups.


Financial Management

Supervise the day-to-day financial operations of the site
·       Develop annual budget with the Director of Residential Services and the Accounting Department

·       Operate the program within the established budget

·       Authorize purchase of goods and services within approved budget and manage the reconciliation of expenses with the accounting office.

·       Manage and reconcile petty cash and credit card within required timeframes

·       Complete monthly SNAP reports within required timeframes.


Coordination with Property Management

Work as a blended management team with the Property Manager, including to schedule and attend weekly blended management meetings with the Property Manager.

·       Coordinate with Property Manager regarding necessary follow-up with any leasehold obligation issues, including plans/implementation to address issues, such as rent arrears, inspection violations, housing instability and incidents.

·       Work with Property Manager to address resident and staff compliance with residence cleanliness and safety, to assure the health and safety of residents and staff and pass all inspections and compliance with safety and licensing regulations.

·       Assist Property Manager as required to ensure that housing re-certifications, PHA income waivers and other documentation issues are completed in a timely manner.

·       Work with Property Management and the Residential Director on standards, training and requirements for PH kitchens.

·       Work with Property Management and the Residential Director on planning for compliance with HUD’s regulations on gender-neutral housing.

Minimum Qualifications

·      MSW or related degree; or BSW/BA and three (3) years’ related experience

·       Minimum of three years’ experience working with recovering persons (mental illness, drug/alcohol, or dually diagnosed persons).

·       Minimum of 2 years supervising staff.

·       Strong organizational, interpersonal, assessment and supervisory skills.

·       Good verbal and written communication

·       Team experience

·       Strong computer skills, ability to learn computerized case management system.

·       Availability for on-call duties as required.

Preferred Qualifications

Experience working with homeless individuals, persons in recovery and/or in supportive housing a plus Project HOME is an Equal Opportunity Employer



Monday through Friday, occasional weekends and evenings.

On call responsibilities rotated with staff on team as necessary

Other details

  • Pay Type Salary
  • Philadelphia, PA, USA