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St. Columbas Shelter Support Staff

4133 Chestnut St, Philadelphia, PA 19104, USA Req #211
Wednesday, June 5, 2019


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.


The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.

Job Summary: The chief responsibility of the Support Staff is to provide for the safety of the residents and security of the building. Duties include handling emergencies, monitoring medications, making hourly rounds and recording events in the log, performing housekeeping duties as needed, assisting residents with activities for daily living, keeping informed of resident’s weekly progress, logging residents in/out of building, assisting in preparing and/or serving meals, and other administrative tasks as assigned. 

St. Columba’s is a safe haven for 40 men who have a history of chronic homelessness and serious mental illness.

Essential Duties and Responsibilities

  • General Duties:
    • Safety and Security
    • Conduct hourly rounds of each floor, including checking on the safety and security of residents, and that the building doors/windows are secure and monitors are working properly.  Record any maintenance problems; complete maintenance request forms
    • Document hourly rounds in the log book, reporting any activity of note or critical incidents.
    • Monitor front door access, and general safety of residents in the courtyard and front porch.
    • Enforce program policies, e.g., curfew, lights out
    • Intervene during residents crisis situations.  Become familiar with emergency/crisis procedures.  Contact emergency services and on-call staff in case of resident emergency or property emergency (flood, fire).
    • Familiarize self with the list of emergency/crisis procedures posted and listed in the Procedures Manual.
    • Alert the supervisor and/or on-call of any emergencies, per Procedures Manual. 

  • Medication Monitoring and Medication Room Management
    • Assist residents to comply with taking their prescribed medications per medication monitoring policy and protocols. (Can be jointly conducted with shift partner as appropriate).
    • Prepare medication room station (filling water container before morning medication monitoring, refilling supply of cups, gloves, forms, pens; wiping down table.)
    • Review medication supply for each resident (including overflow bin), and create list of medications to be called into the pharmacy for any needing to be refilled.
    • Organize medication logs in weekly binders.  Xerox and maintain supply of medication signature logs for use with medication monitoring.
    • Other duties as assigned/appropriate. 
  • Documentation and Record Keeping: 
    • Make entries in residents' records as needed. 
    • Complete all necessary forms, reports, medical records, resident log, etc. during shift. 
    • Record emergency situations in Daily Log.
    • Answer the telephones and take accurate and detailed messages. 
  •  Kitchen Responsibilities: 
    •  Assist in preparing and serving meals.
    • Oversee/assist kitchen clean-up
    • Obtain and maintain Serve Safe Certification 
  •  Support To Residents: 
    • Meet with residents in a group and individually as needed.   
    • Receive verbal report from staff at shift change, and review staff and resident logs.
    • Communicate with case managers about issues, concerns or problems that occurred during shift.
    • Assist residents with personal hygiene issues as needed.
    • Performing general housekeeping chores.
    • Monitor and assist residents in personal laundry as according to house schedule
    • Assist with activities and celebrations
  •   Trainings and Meeting:
    •  Attend staff meetings as scheduled.
    • Attend trainings as assigned.


ADDITIONAL DUTIES (Support Staff working Monday-Friday business hours):

  • Foster a Hospitable Environment: Includes welcoming case managers and other off-site visitors, coordinating visits/appointments with residents, engaging with residents around keeping these appointments, conducting site tours, introducing visitors/residents to the program, efficiently directing phone calls to proper clinical staff, and answering questions from callers about the St. Columba’s programming.
  • Manage Day-to-Day Administrative Tasks: Includes efficiently and independently updating MARs and rounds sheets, creating flyers or other needed forms, managing the inventory of St. Columba’s on-site donation room, coordinating maintenance/cleaning requests, and providing assistance as appropriate in maintaining medication room standards (coordinating medication needs to clinical staff, disposing expired of medication, etc.).
  • Encourage Resident Participation: Includes engaging residents to attend on-site OT groups, weekly community meetings, and other residential activities, and taking attendance and minutes as necessary.


Minimum Qualifications

  • A high school diploma (or equivalent), higher education preferred
  • Excellent documentation and organization skills
  • Data entry experience
  • Able to engage persons in conversations and develop rapport
  • Must be dedicated to assisting others while fostering their self-esteem and dignity
  • Ability to work well in a team context
  • Ability to appropriately manage crisis situations
  • Preferred Qualifications
  • Experience working with persons with substance abuse, mental health issues and/or homelessness.


Project HOME is an Equal Opportunity Employer

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.


The mission of the Project HOME community is to empower adults, youth, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.  Join us!  Project HOME has a long-standing commitment to equal employment opportunity for all staff and applicants for employment.  Employment decisions including, but not limited to, hiring selection, performance evaluation, administration of benefits, working conditions, associate programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Other details

  • Pay Type Hourly
  • 4133 Chestnut St, Philadelphia, PA 19104, USA