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Hourly Shift Supervisor - Markets

O'Hare International Airport, Chicago, Illinois, United States of America Req #115
Thursday, May 23, 2019


Position Summary:

We are seeking personable, passionate, and energetic supervisors to work in our various concepts as a hands-on member of the management team. Supervisors lead crewmembers in the absence of management and are responsible for ensuring outstanding customer service, company food and safety standards, processing of sales quickly, accurately, and efficiently, for having an overall understanding of cash register/POS operations and for safeguarding company assets. Each supervisor provides supervisory assistance for all managers within their assigned locations.

Furthermore, the ability to communicate and delegate tasks and duties to crew members as directed by management is required, and to ensure crewmember performance to OTG standards.


- Trains crewmembers- new and current- in job requirements

- Oversees the money count in cash drawers at the beginning of shifts to ensure correct amounts and adequate change

- Ensures accurate pricing and tabulation bills through correct use of calculator, cash register, or price scanners

- Re-trains as needed

- Ensures execution of OTG cash handling policies and procedures

- Greets and assists customers, answers questions, resolves problems, provides outstanding customer service

- Maintains cleanliness and organization of space

- Ensures crew is productive and performs all above mentioned tasks/responsibilities

- Assists management enforcement of work and health policies; reports all food safety and work safety issues immediately

- Ensures all food is within proper temperature holding zones by conducting frequent line checks

- Participates in new crewmember hiring process and recommends candidates to management

- Monitors and prepares documentation of performance issues for management; makes recommendations of appropriate disciplinary action management

- Participates in disciplinary and termination meetings for witness and training purposes

- Performs other duties as needed



- Must have Chicago Foodservice Manager Certification or Illinois Food Handler Card
- Ability to work varied hours/days, including early mornings (4 am), nights, weekends, and holidays

- Knowledge of the micros and register system

- Knowledge and maintenance of OTG principles, standards, practices, and expectations

- Ability to communicate information and policies in a manner easily understood by customers and crew members

- Knowledge of all equipment necessary for crewmembers to perform their jobs

- High ethical standards

- Understand regular attendance and punctuality is expected of all employees

- Knowledge of foreign languages is preferred but not required

- Compliance to wear complete stated company uniform

Other details

  • Pay Type Hourly
  • O'Hare International Airport, Chicago, Illinois, United States of America