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Retail Sales Lead (Keyholder)

Cleveland, OH, USA Req #662
Wednesday, April 3, 2019

The Orvis Retail Sales Lead is responsible for creating a world-class shopping experience for Orvis customers and is a retail professional role model in attitude and appearance to other sales associates.  The Sales Lead assists the Store and Fishing Managers in driving sales during rotations as manager on duty, always delivering world class customer service in their actions and fostering this skill in others, assists in completing operational duties of the retail store, and completes all assignments delegated by the managers.  This position also requires fiscal responsibilities, including opening and closing of store.

 

Position Interface

The position reports directly to the Store Manager and will interact daily with other store associates. Position will interact regularly with Accounting and Orvis Service Center associates.
 

General Responsibilities:  

  • Be an ambassador of the brand and instill the Orvis Vision, Mission, Core Values, and Culture in the entire team by conducting oneself in a trustworthy manner with integrity and a positive attitude;

  • Achieve defined sales goals through excellent sales leadership, effective communication and coaching to sales associates for consistent world class service to all customers, both in the assigned department of responsibility and in the store as a whole;

  • During rotations as Manager on Duty maintain awareness to drive business and deliver results;

  • Foster a learning environment to develop associate skills, utilizing all company training programs and tools;

  • Acquire and coach product knowledge;

  • Maintain visual standards and assist with execution of merchandising guidelines, strategies and principles;

  • Complete additional assignments from store management, including but not limited to:

                    a. Stocking and maintaining sales floor

                    b. Processing shipments into and out of store

                    c. Processing catalog orders filled through store

                    d. Maintaining store cleanliness and facilities standards

                    e. Execution of operational duties in an accurate and timely manner

  • Perform store opening and closing responsibilities;

  • Assist Store Manager and Fishing Manager in management duties utilizing company tools and forms. 

  • Manage and facilitate change through communication and positive support of company initiatives
     

Required Qualifications:

  • Retail experience;

  • Excellent verbal and written communication skills;

  • Excellent retail business acumen including selling skills, visual presentation, and sales analysis;

  • Flexibility in personal time commitments to be scheduled and do what is necessary based on the needs of the business;

  • Up-to-date computer skills with the aptitude to learn and utilize business programs and the ability to teach these programs to other store associates;

  • Physical ability to reach, move, and handle merchandise in high and low areas, and the stamina to execute floor sets;

  • Ability to receive and process large shipments of merchandise daily as well as implement and oversee the efficient organization of inventory flow.
     

Desired Qualifications:

  • Specialty retail experience;

  • Key Holder experience;

  • Merchandising experience; and

  • College degree


About Orvis – http://orvis.com/

In 1856, Charles F. Orvis founded the Orvis Company in Manchester, Vermont, offering superior fly-fishing equipment, and priding himself on customer satisfaction and service. Today, Orvis is the trusted source for the discovery of adventure and the wonder in the natural world. For more than a century and a half we have loved the wild, explored it, and protected it. At our core, we are a fly-fishing and wingshooting brand, inspired by nature, driven by curiosity, and fulfilled by adventure. We are the world leader in fly fishing, but our passion for nature and the outdoors fully extend to our offerings in a wide assortment of men’s and women’s sportswear, fine gifts and home furnishings, luggage, and travel accessories. We are an industry leader in dog beds and innovative dog products. Our culture of “We Love Dogs” inspires us to be a central source of education and information for all dog lovers. We offer fine shotguns, gear, and technical apparel for wingshooting and sporting clays, and Orvis sporting services also include fishing and shooting schools, an international sporting and eco-travel agency, the Orvis-endorsed network of lodges, outfitters, and guides, and Orvis-endorsed hunting dog trainers and breeders. Each product and the services we offer is rooted in our heritage, inspired by our love of the wild, and backed by superior customer service and a 100% guarantee of satisfaction.

 

Privately owned by the Perkins family since 1965, Orvis is headquartered in beautiful Southwestern Vermont with major operations in Roanoke, Virginia and the United Kingdom. Today Orvis is an international, multi-channel retailer with approximately 1,700 employees. Our award-winning website, orvis.com, offers more than 5,000 products with 32 million visits/year. The company mails more than 44 catalog editions each year with a total annual circulation in excess of 45 million. As of 2017, Orvis has 70 retail stores and 10 outlets in the US, and 18 retail stores in the UK. Our wholesale division services more than 500 independent dealers worldwide. The Orvis blog (orvis.com/news) offers a wide variety of editorial and educational content to more than 2.5 million visitors per year, with extensive articles and videos about fly fishing, wingshooting, dogs, conservation, and more. Our Learning Center (howtoflyfish.orvis.com) provides the most comprehensive collection of online videos and resources devoted to teaching the world how to fly fish.

 

At Orvis, we firmly believe in a company culture that is supportive and inspiring to the individual. It is inherent that Orvis create a workplace atmosphere that allows all our employees to reach their maximum success within the company. Orvis strives to have a workplace where associates will come to work every day being fully engaged in helping the company meet its goal of exceptional customer service while producing profits necessary to be successful long-term. Orvis offers competitive compensation commensurate with scope of responsibilities and experience required; plus a comprehensive benefits package including medical/dental/vision coverage, life insurance, 401K with a company match, generous Associate Discounts, and other excellent benefits.

 

Come join us in a life outdoors. We believe the most meaningful experiences are created by sharing the love of nature and being inspired by its endless possibilities.

 

Other details

  • Job Family US Retail
  • Job Function Retail
  • Pay Type Hourly
  • Cleveland, OH, USA