FIELD SERVICE ENGINEER - RUSSIA
The Field Service Engineer is responsible for meeting daily service repair needs and driving customer satisfaction through service excellence. The position requires the exercising of judgment within defined procedures and practices to determine appropriate action.Compliance of field service technical standards is required. Monitoring of field service policies, procedures, standards, company policies and procedures is mandatory.The position requires international travel, depending on service region within EMEA countries, occasionally overnight stay is necessary. The candidate should reside in Russia, preferable Moscow area.
Key Responsibilities & Duties:
·Field Support of instrumentation with installations, operation, troubleshooting, preventive maintenance and general maintenance of cell analysis products.
Reporting and documenting service activities through a CRM database.
Managing and reporting traveling & company expenses.
Managing territory spare part levels and returns
Attending Basic & Advanced Field Engineer Trainings
Education and Experience:
·Technical Engineering degree: diploma in electronics, mechanics or optics.
·Minimum of Associates degree in Electronics/Mechanical engineering & 0-2 years’ experience in Field Service or within the in a biomedical support environment.
Training, Skills and Certifications/Licenses:
Position requires a high level of proficiency with complex optical/electrical/mechanical and fluidic systems.
Must be well versed in operating, trouble-shooting and rectifying problems with complex instrumentation.
Experience with Flow Cytometry, biological samples, processing systems, reagents and protocols are desirable.
Ability to work with minimal supervision in the field or office.
Outstanding interpersonal skills and the ability to maintain a calm and professional demeanor at all times are essential.
Strong writing and communication skills are essential.
Must be well versed in translating and communicating customer needs to all facets of the organization including Research and Development, Applications Development, Production and Sales.
Mandatory language skills, fluent in English and Russian.
Travel both domestic and international will be required at least 75% of the time
Work is normally performed in a typical laboratory environment
Possible exposure to mechanical, biologic and chemical hazards
Frequent use of personal computer, copiers, printers, and telephones
Frequent work under stress, as a team member, and in direct contact with others
Physical Demands: All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs.Additional physical requirements are listed below:
Pounds lifted (60 to 100lbs)
Vision (Color) on the job is required frequently
- Job Family RUSSIA
- Pay Type Salary
- Employment Indicator Regular
- Travel Required Yes
- Travel % 75
- Required Education Bachelor’s Degree
- Moscow, Russia