Central Operations Specialist
Join our team! We’re a bunch of fun, hard-working folks who live to offer excellent service to our customers and support each other. Even with 28 years in the business, we still operate like a start-up... entrepreneurial spirit, open door policy, no bureaucracy, fast decision-making… Come meet us and see how we can advance your career. LSO is the largest regional parcel carrier in the US spanning 10 states.
Responsible for the dispatching of on demand runs. Ensures quality service is provided to each customer. Focuses on maintaining the highest possible percentage of on-time deliveries. Performs operational duties as prescribed by management to ensure timely completion of special projects. Responds to and reports all security and policy violations to appropriate management. Responsible for communicating with branch managers and key personnel to ensure key customer service levels are met. Will be analyzing trends and monitoring reports and systems that aid in maintaining service levels.
Schedule: Tuesday-Friday, 14:00-00:30 (2:00pm-12:30pm)
PRINCIPAL DUTIES AND RESPONSIBILITIES (The below listed duties are not all inclusive. This position must also perform other duties as assigned.):
Know Policies and Procedures for Owner Operators and communicate performance expectations and goals to Owner Operators.
Dispatch all on demand runs, planning and assigning pick-ups to maximize productivity and customer service.
Support the Owner Operators in their efforts to complete runs.
Ensure delivery times are met according to the customer’s expectations.
Anticipate problems and eliminate them through effective planning.
Communicate the situation to the customer when a delivery time cannot be met or a significant problem develops during the course of a run. Explain how the situation is being resolved to the customer.
Ensure proper airport procedures are followed.
Review and correct any incorrect information in the system in each order.
Closely monitor low-producing or marginal Owner Operators.
Promptly recommend Owner Operator changes and recommendations to management when warranted.
Respond to service failures and immediately report them to management.
Answer incoming calls and enter runs into the system as necessary.
Dispatch for other Branch locations when scheduled or when necessary.
Complete documentation/reporting as prescribed by management.
Process miscellaneous projects and tasks as prescribed by management.
Communicate service issues and potential service issues to Branch and Regional Managers.
Analyze systems and communicate system errors to proper personnel.
Monitor routes for specified customer(s) and identify and report potential issues to the proper Branch Manager.
- Verify data generated by systems.
- Assist field in researching items related to the customer’s metrics being monitored.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Education Required: High school diploma.
Experience Required: Two years’ dispatch experience preferred.
Abilities Required: Strong organizational skills and the ability to handle and complete multiple tasks simultaneously. Must be able to handle a high-pressure, fast-paced environment. Must be able to read and understand a roadmap. Must have a professional demeanor with customers, Independent Contractors, and office personnel in person and on the telephone.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and be mobile. The employee must occasionally lift and/or move various amounts depending on position.
- Pay Type Hourly
- Nashville, TN, USA