DOCOMO Associate
Primary Responsibilities:
Carry out the policies and procedures set forth by the company pertaining to the successful operation of the Docomo world counter service. Monitor department goals and work flow to obtain optimum efficiency and maximum service quality. Assist Docomo customers with their mobile devices and plans.
Knowledge, Skills, and Abilities:
1. 1 year experience in an office environment, customer service, and/or in the travel industry desirable.
2. Working knowledge and skills with basic computer systems and software, application programs, e-mail, and standard office equipment.
3. Able to professionally communicate and negotiate in English and Japanese (written and verbal).
Work Hours:
9:30am-6:30pm, 5 days per week, or as deemed necessary. Weekend and holiday work may be required.
Regular attendance at the workplace is required.
Physical Demands
1. Light tasks normally found in an office environment.
2. Frequent walking throughout offices, including up and down stairwells.
3. Occasional lifting and carrying file boxes, printed data and documents weighing up to 30 pounds, with assistance from co-workers or using a hand cart.
Mental Demands
1. Require alertness, attention to detail, and concentration.
2. Highly organized and able to adapt quickly to changing priorities.
3. Able to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.
4. Able to work under pressure to meet deadlines, use sound judgment, work cooperatively with others, and deal constructively with conflict.
5. Able to handle stressful situations, solve problems and complaints in a timely and professional manner.
Communication Demands
1. Constant – talking and writing to co-workers
2. Constant – receiving verbal and written instructions
3. Constant – reading
4. Frequent – talking and writing to customers/employees
5. Frequent – talking on telephone
6. Occasional – talking and writing to outside vendors/trades persons
7. Seldom – visiting/working at different sites
Other details
- Pay Type Hourly
- Required Education High School
- 2250 Kalākaua Ave, Honolulu, HI 96815, USA