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Contract - IT Support Technician

Malibu, CA, USA Req #85
Thursday, July 18, 2019
EDUCATION REQUIRED: A degree in Computer Science, or related experience. Industry technical certifications are desirable, but not required.
 

ESSENTIAL JOB FUNCTIONS: The IT Support technician serves as the first point of contact for customers seeking technical assistance. They will ensure that all employee IT equipment and services are in working order, including Windows and Mac desktops and laptops, printers, and conference room equipment, such as phones, televisions, and projectors. They will perform troubleshooting through diagnostic techniques and pertinent questions, determining the best solution based on the issue and details provided by customers. This technician will stage PCs to load Operating Systems and authorized software applications, and install printers and other PC related equipment. This position will deliver prompt and professional response and timely resolution to all requests for services.
 

EXPERIENCE DESIRED: 3+ years of experience in hardware and software support. 3+ years of experience with Windows desktop administration. 3+ years of experience configuring and troubleshooting MS Office applications on Windows and Mac OS. Experience with image creation tools for client computers. Experience creating documentation for repetitive tasks such as Active Directory user creation, client computer deployment, and user offboarding.
 

KNOWLEDGE DESIRED: Technical knowledge in Microsoft Server technologies such as Active Directory, DHCP, DNS, and Exchange 2013 or later. Knowledge of Windows client operating systems (Windows 7 and later) and server operating systems (Windows Server 2008 and later). Excellent problem solving skills and the ability to analyze problems and identify solutions under pressure are required.
 

ESSENTIAL PHYSICAL/MENTAL REQUIREMENTS: Must possess excellent customer service skills. Strong written and verbal communication, problem solving, planning, and teamwork skills are required.

SPECIAL REQUIREMENTS (e.g. driver’s license, special tools or restrictions): This position requires that applicant be a U.S. citizen. The ability to obtain and maintain a security clearance is required. Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
 

Selected candidates will be hired through a temporary agency and subject to the agency's pre-employment substance abuse testing.

This position must meet Export Control compliance requirements, therefore a "U.S. Person" as defined by 22 C.F.R. § 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Other details

  • Pay Type Hourly
  • Malibu, CA, USA