Job Description: The Systems Administrator will provide technical support to users across the entire organization. The Systems Administrator will follow pre-established guidelines; however, primary job responsibilities will require the ability to exercise independent judgment.
Assists end users with software questions
Provides technical support to end users by phone, at desk-side, and in writing
Reviews, analyzes, and modifies specified hardware and software systems
Configures, installs, tests, and deploys systems to end users as needed to support organization
Server and network troubleshooting and support
Identifies, recommends, and responds to equipment needs and changes
Participates in Firm-wide initiatives which may include legal project management, records management, and SharePoint integration
Assists with other duties as needed.
Enhances own professional growth and development through participation in educational programs.
Participates in professional organizations and reading of current literature.
Understands and complies with all applicable Firm policies, procedures, values and philosophies.
Travel between offices is required
Requires a minimum of 3 years of experience in an IT capacity delivering network, customer, and systems support.
College degree preferred.
Certification in IT or Computer Science preferred.
Experience with Windows 10, Windows Server, Office 2010, Nuance
Experience with Citrix or other remote access technology is preferred
Ability to troubleshoot a variety of systems and technologies including, but not limited to, remote access, Active Directory, Cisco and Citrix products. Excellent client service and listening skills.
Strong analytical skills and the ability to multi-task.
Ability to work with diverse personalities within various levels of the organization.
Exercises sound independent judgment under minimal direct supervision.
Ability to manage time efficiently and work independently as well as coordinate with a team.
Military experience a plus.
The ability to follow directives while being able to also adapt quickly and make decisions when out in the field when the need arises
- Pay Type Hourly
- Pittsford, NY 14534, USA