Regional Operations Specialist
Gannett Co., Inc. (NYSE: GCI) is an innovative, digitally focused media and marketing solutions company committed to strengthening communities across our network. With an unmatched local-to-national reach, Gannett touches the lives of more than 110 million people monthly with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services. Gannett brands include USA TODAY NETWORK with the iconic USA TODAY and more than 100 local media brands, digital marketing services companies ReachLocal, SweetIQ, and United Kingdom media company Newsquest. To connect with us, visit www.gannett.com.
Our Regional Operations Specialist (ROS) will help manage the operations and optimization of our local and/or virtual sales offices within an assigned region. The ROS serves as the go-to resource for any sales process, sales tools, platforms and systems, process and product utilization, implementation and execution.
We are looking for an individual with exceptional customer focus, employee focus, outstanding organization, and time management skills. The ROS should have the ability to grasp technical concepts; sales process concepts, and train their teams and fellow leaders. This is a team-oriented job that encourages cross-departmental collaboration and effective communication skills. The ROS must be flexible and be able to multitask across a variety of deliverables and initiatives – primary responsibilities include:
●Be the resource for all sales process, business systems, reporting systems, sales tools, and products.
●Conduct weekly technical, product and operational training sessions with their team.
●Support all local or virtual office employees in tools training and troubleshooting.
●Partner with Regional Sales Managers and act as a resource and leader for the local sales team.
●Be the point person for resolving issues and escalate when necessary.
●Assist regional teams in matching the right clients with the right products to meet their online goals.
●Monitor client retention, down for payment reporting and work to improve related metrics.
●Help ensure region is compliant with ReachLocal’s systems and policies.
●Set the tone for a culture that allows everyone to have a positive experience by leading by example.
●Bachelor’s Degree in Business.
●2+ years of experience in Marketing, Training, Sales, Customer Service or related field.
Founded in 2004, ReachLocal is a public U.S. corporation (NASDAQ: RLOC) and is the leading provider of online marketing solutions designed specifically for local businesses. A pioneer in local online marketing, ReachLocal was named the No. 1 Fastest Growing Company in North America on the Deloitte Technology Fast 500™. Headquartered in Woodland Hills, California, ReachLocal has over 1,000 employees operating in more than 40 offices in the United States, Australia, Canada, Japan and the United Kingdom.
*ReachLocal Named a Best Place to work and Vendor of the Year: http://www.reachlocal.com/press/reachlocal-named-best-place-work-and-vendor-year
ReachLocal is an equal opportunity employer. Applicants for all job openings are welcome and will be considered without regard to race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, or any other basis protected by state, federal or local law. It is the intent of the Company to comply with all applicable federal, state and local legislation concerning equal opportunity in employment.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required of the employee.
Gannett Co., is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.
- Job Family Sales Support
- Job Function Marketing
- Pay Type Salary
- Plano, TX, USA