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Customer Care Agent

Detroit, MI, USA Req #8217
Wednesday, June 12, 2019

We are now Hiring!

Consumer Solutions Representative

Part Time - 20 - 29 Hours

USA TODAY NETWORK is one of the top 20 digital companies in the country, sharing the list with Google, Facebook, and Amazon.

We are seeking motivated individuals to fill Part-Time positions. This position is responsible for answering calls in an inbound call center environment. You will be required to address the needs of the caller by establishing rapport and building trust with professionalism and courtesy. In this position, you will not only be required to provide accurate information about products and services, but you must demonstrate the ability to recognize a sales opportunity by finding a need, recommending a solution, and closing the sale. You must demonstrate enthusiasm for the position while maintaining productivity goals of the department and meeting quality, sales, and customer service standards. We put a premium on personal integrity, teamwork, accountability, problem solving, a strong work ethic, excellent communication skills and winning.

Benefits:

  • Salary: $12.88 hourly
  • Scheduled hours: 24 hrs weekly
  • Performance incentives
  • Employee Assistance Program 

Flexibility:

  • Scheduling is typically based on business/seasonal need unless otherwise specified

Responsibilities:

  • Respond to customers in a professional and positive manner
  • Handle constant inbound call flow
  • Constantly operates a computer while sitting stationary for much of your work day

Other details

  • Job Family UNION
  • Job Function Marketing
  • Pay Type Hourly
  • Detroit, MI, USA