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Systems Administrator

1 Member Way, Syracuse, New York, United States of America Req #610
Monday, April 29, 2019

Empower Federal Credit Union offers excellent benefits including:
Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!

Please note: All candidates will be subject to a credit check to determine employment eligibility. 

Role: Act as team lead for the administration, design, documentation, testing and maintenance of Empower Federal Credit Union’s server infrastructure, as directed by the Manager of IT Infrastructure and Network Services.

Essential Functions & Responsibilities:
40% Windows Server systems management to include upgrades and reliability Storage Area Networks maintenance, provisioning and support. VMware Server maintenance, upgrades and reliability. Develop complex hardware and software systems as identified. Prioritize user problems to insure operations are maintained with minimal negative impact and provide excellent customer service. Oversee and complete specific system projects as defined by the Manager of IT Infrastructure and Network Services. Microsoft Exchange Server maintenance, upgrades and reliability Periodically monitor efficiency and general operating status of the networks, including but not limited to hardware reliability, network operating systems functionality, and communications systems. Maintain all hardware, including file servers, network printers and servers, cabling and switches, to operate at the highest possible level of efficiency. Communicate technical problems and solutions to users and IT team members as required. Consult with users, vendors, network metrics and systems to determine hardware, software and system functional specifications.
20% Implement and maintain all Disaster Recovery Infrastructure.
20% Knowledge transfer to users and other team members. Provide day to day network administration including data integrity, data loss prevention, and network security Work with consultants and IT team members to maintain up to date networks, including the upgrade and installation of business systems. Generate and develop ideas, which improve the quality of service for members or increase job productivity and satisfaction.
20% Design, develop, document, test and change server and systems architecture to meet Empower's needs.

Performance Measurements:
1. Maintain contact and relationships with systems vendors to stay informed of the direction of the companies and changes. This includes visiting websites, participating in listservs and forums, making phone calls, etc.
2. To acquire and maintain the level of knowledge needed to meet the major duties and responsibilities of the position.
3. To provide friendly, professional service to members and employees.
4. Participate in project teams.
5. Understand and support Empower's values and beliefs.
6. Follow information technology and security procedures and guidelines including testing, change management and access controls.
7. Utilize industry publications and technical reference libraries to maintain technical skills as required by the industry. Make recommendations for additional training as necessary.
8. Occasional travel may be required (for training purposes).
9. Ability to work Saturdays, evenings and weekends, as needed (average 1-3 times per month), as part of the IT Dept. schedule.

Knowledge and Skills:

Experience: Five years to eight years of similar or related experience.
Education: Associates Degree in Computer Science

Interpersonal Skills:

Qualities of maturity, diplomacy and ability to work well with others required.

Other Skills:

Ability to provide technical support and network administration. Knowledge of Citrix, Microsoft, VMware and Desktop products. Ability to work independently, handle multiple tasks, and seek supervision when required. Ability to move projects forward from conception to completion without supervision. Provides excellent customer service, and contributes to a positive, productive work environment. 5+ years of Windows Server Implementation / Engineering experience in an Enterprise environment required. 5+ years’ experience in systems design, implementation, support and training required. Minimum 2 5+ years large scale Microsoft Exchange and Active Directory experience required. Microsoft Terminal Server / Citrix Presentation Server administration experience or certification preferred. Microsoft MCSE certification preferred. Familiarity with database administration (Oracle, SQL, Sybase, etc.) preferred. Ability to perform tasks to established standards of excellence required.

Physical Requirements
Ability to stand, sit, stoop or squat for long periods of time (up to 6 or 8 hours, less break) Ability to retrieve or file from various filing cabinets Ability to lift at least 10 pounds Ability to use hands, arms, and fingers in repeated motions that include ability to feel or operate objects, tools, or controls including grasping and turning motions Ability to withstand a high pressured, demanding environment Ability to multi-task and perform with minimum supervision Vision requirements include ability to see up close, at a distance, peripheral and depth perception and ability to focus.

Work Environment:

Works in fully equipped office. Subject to frequent travel to facilities and direct telephone communication with staff.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Empower Federal Credit Union (EFCU) and its affiliated companies know employees are our greatest asset. We take pride in our commitment to member service, teamwork, and excellence. We offer employees a work environment designed to encourage personal and professional development.

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, disability, national origin, creed, marital or veteran status or any other legally protected status. Consistent with the Americans With Disabilities Act, applicants may request accommodations needed to participate in the application process.

If you require reasonable accommodation for any part of the application or hiring process, please submit your request through one of the following methods listed below:

a) Fax #: 315-455-5423
US mail: 1 Member Way Syracuse NY 13212
c) Phone: 800-462-5000

Other details

  • Pay Type Hourly
  • 1 Member Way, Syracuse, New York, United States of America