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Decision Support Manager (Healthcare)

University of Colorado Medicine, AURORA, Colorado, United States of America Req #371
Friday, September 20, 2019

CU Medicine is dedicated to providing business operations and administrative support to the University of Colorado School of Medicine’s nearly 3,000 providers and is affiliated with the leading medical institutions in the West.  Located adjacent to the Anschutz Medical Campus, one of the largest and most advanced academic medical campuses in the country, CU Medicine offers a variety of administrative, technical and healthcare support career opportunities and serves as a resource for patients and physicians.

We are seeking a motivated Decision Support Manager to join our leadership team. 

The Decision Support Manager will manage and lead the Decision Support Department with the goal of identifying operational revenue cycle performance improvement opportunities through proactive collection, analysis and interpretation of data and will communicate this insight to key decision makers.  The individual in this position will participate in new initiatives as a partner in the original and continuous discovery of the link between business process improvement and actionable data.

The Decision Support Manager will:
  • Manage the overall design and development of data reporting and analytics systems and tools for the Revenue Services operation.
  • Plan, organize, and manage the administrative, financial, and technical operations of decision support systems; direct the resolution of complex administrative problems; and oversee work with stakeholders to define reporting requirements.
  • Serve as a key member of Revenue Services and provide leadership, expertise, and recommendations as necessary and appropriate.  
  • Build and maintain relationships throughout CU Medicine in order to understand key business objectives/interests and facilitate scenarios resulting in mutual gain and improved partnership.
  • Provide data solutions related to business strategies in the Revenue Services organization and ensure the use of tools created by the Decision Support team enhance business decision making capabilities.
  • Research and develop investigative and root cause tools and strategies that positively impact operational improvement.
  • Collaborate across the CU Medicine organization to:
    • Implement, integrate, and extract data from applications critical to the functioning of the Revenue Services operation.
    • Audit and take steps to remedy data quality, including making recommendations for end users.
    • Design, code, and manage analysts to meet specifications for physical, logical, and end user data, dashboards, and tools.
    • Define, analyze, and report on analytics and financials for a variety of projects
  • Prioritize all requests and projects to ensure project timelines are met and communicate status updates and completion deadlines to requesting parties.
  • Provide support in the research and preparation of statistical information according to revenue cycle survey questionnaires while retaining responsibility for the quality of the data submitted.
  • Oversee the creation and maintenance of financial, statistical, and analytical reports developed by the Decision Support team and assist in creating/setting benchmarks to drive operational effectiveness and efficiency.  
  • Allocate resources and provide project oversight and coordination to all data driven and relevant employee enrichment programs.
  • Ensure all procedures and materials developed by the Department are documented and maintained according to the Revenue Services Procedure Manual outline.  
  • Provide expertise and support for any business intelligence products/software for the purpose of reporting and analyzing the activities associated with the revenue cycle.
  • Manage the department operating budget as it relates to hiring of FTE’s and operating expenses while ensuring expenses stay within approved budget allowances.
  • Perform other duties and assist with special projects as assigned
Requires a bachelor’s degree in accounting, business or related field with five years professional experience, preferably in a physician billing or hospital environment.  Must have experience in gathering information from several sources and analyzing information to draw conclusions and make recommendations.  High level proficiency in the use of Microsoft SQL Server and Access with strong working experience in the development of spreadsheets, graphing, flow-charting.  Experience in using visualization tools such as Tableau is preferred.  Experience in using statistical tools such as Stata or R is preferred.  Must demonstrate strong project management skills and the ability to meet project deadlines.  The ideal candidate will work successfully in a team environment, collaborating with others to achieve goals and initiatives.  Must act independently, proactively and effectively communicate in both verbal and written formats.  Flexibility and the ability to maintain positive working relationships is key.

All applications MUST be submitted via our website.

CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment. We are an equal opportunity employer.

CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.

Other details

  • Pay Type Salary
  • Required Education Bachelor’s Degree
  • University of Colorado Medicine, AURORA, Colorado, United States of America