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Director of Clinical Operations (Ambulatory)

University of Colorado Medicine, AURORA, Colorado, United States of America Req #367
Thursday, September 5, 2019

CU Medicine is dedicated to providing business operations and administrative support to the University of Colorado School of Medicine’s nearly 3,000 providers and is affiliated with the leading medical institutions in the West.  Located adjacent to the Anschutz Medical Campus, one of the largest and most advanced academic medical campuses in the country, CU Medicine offers a variety of administrative, technical and healthcare support career opportunities and serves as a resource for patients and physicians.


We are seeking 2 highly skilled Healthcare Leaders to join our team:

  • Director of Clinical Operations- Primary Care and Medical Specialties
  • Director of Clinical Operations- Specialty Care

Under direction of the CU Medicine Vice President of Community Practice, each Director of Clinical Operations will support the vision and direction for the clinical care delivered at all assigned CU School of Medicine (SOM) practices. Each Director is responsible for clinical standards for all licensed and unlicensed personnel.  As the leader of clinical operations, the Director is responsible for clinical workflows, education, policy, procedures and protocols. The Director will plan, organize and support senior leadership in an effort to ensure the continued success of the SOM Community Clinics.  


Responsibilities include but are not limited to:

  • Oversee the development, implementation, and monitoring of scope of practice and clinical standards for all clinical employees to ensure clinical competency, ongoing education and training.
  • Ensure appropriate certifications and licensures expectations are in place for all clinical employees.
  • Direct the development, implementation, and consistent application of effective organizational policies, procedures, protocols and practices.
  • Develop and support internal controls to ensure policies and operating procedures are followed, necessary controls are effective and efficient, and compliance with current laws and regulations is achieved.
  • Promote the use and implementation of telehealth and technology in the workplace in an effort to streamline operations, facilitate communications, and optimize work processes.  
  • Optimize growth of practices and efficient work processes through telehealth.
  • Strategize and drive process improvements focused on innovative care delivery and/or operational models designed to improve operations, outcomes, and patient safety.
  • Maintain accountability for achieving excellence and create measureable, sustainable results and change. 
  • Develop a culture of continuous improvement, through delivery, expert advice, facilitation, coaching and guidance.
  • Develop strong operational leaders and teams utilizing best practices to enhance performance and support the organizational success. 
  • Utilize data and information to make informed and evidenced based decisions.
  • Collaborate with the medical directors to develop quality improvement and patient safety plans.
  • Develop partnerships, coordinate activities, review work, exchange information, and resolve problems related to clinical competencies with School of Medicine Departments and affiliates. 
  • Maintain a working knowledge of current clinical practice and regulatory requirements and demonstrate in-depth knowledge of healthcare economics and policy.
  • Articulate an emphasis on patient quality and safety and understand utilization management and case management and their importance to the organization.
  • Review, prepare, analyze, and present reports and recommendations to senior leadership.  
  • Foster a patient-care culture that emphasizes patient safety and excellence in all aspects of care.
  • Provide CU Medicine representation on various campus projects, teams and committees for the university.
  • Perform other duties and assist with special projects as assigned
Requires a bachelor’s degree in Nursing and five (5) years progressive management experience in a medical environment.  Master’s in Nursing or Healthcare related field highly preferred. Must be a Registered Nurse.  Expert verbal, written and presentation skills are required.  Must possess high level knowledge and maintain accountability for clinical standards, licensure, certifications, education, privileging and education for clinical staff.  The ability to negotiate and influence leadership, staff, medical staff, third party payers, regulatory agencies, and/or the community is essential to success.  Must have strong computer skills.  Proficiency in MS Excel, MS Word, MS PowerPoint and MS Visio is required.  The ideal candidate will demonstrate high level analytical and critical thinking skills in all domains of patient care and operations.


All applications MUST be submitted via our website.


CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment. We are an equal opportunity employer.


CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.



Other details

  • Pay Type Salary
  • Required Education Bachelor’s Degree
  • University of Colorado Medicine, AURORA, Colorado, United States of America