Ambulatory Risk Manager
CU Medicine is dedicated to providing business operations and administrative support to the University of Colorado School of Medicine’s nearly 3,000 providers and is affiliated with the leading medical institutions in the West. Located adjacent to the Anschutz Medical Campus, one of the largest and most advanced academic medical campuses in the country, CU Medicine offers a variety of administrative, technical and healthcare support career opportunities and serves as a resource for patients and physicians.
We are seeking a highly skilled Ambulatory Risk Manager to join our team.
Under direction of the Vice President of Community Practice Division, the Ambulatory Risk Manager is responsible for implementing programs to ensure risk mitigation and loss prevention within all CU Medicine clinic locations. The Risk Manager, in conjunction with CU School of Medicine (SOM) Risk Management, will develop and maintain processes to identify, assess and report areas of risk; analyze risk mitigation strategies; and develop and implement plans to mitigate potential liabilities and risk exposures.
Job responsibilities include but are not limited to:
- Coordinate risk management activities and patient safety initiatives in collaboration with the Safety Officer and clinical operations leadership.
- Evaluate areas of organizational risk based on site risk assessments and external benchmarking; and implement strategies and procedures promoting patient and staff safety.
- Promote and maintain the incident reporting system including, trending and reporting of results, identification of high-risk occurrences/areas and the facilitation of prevention initiatives.
- Provide immediate and appropriate response to any serious safety event or complaint from actual or potential patients and/or visitors, including record reviews and interviews.
- Respond to life threatening and other serious safety events and provide consultative risk management advice in the management and reporting of such events to providers, staff and administrative leadership.
- Submit reports to external reporting agencies as necessary.
- Assist in the development and implementation of clinical incident and crisis management plans.
- Support the management and investigation of all potentially compensable events and ensure notification to appropriate parties.
- Assist with the review of serious safety events requiring Root Cause Analysis (RCA) or Failure Mode and Effects Analysis (FMEA).
- Disseminate lessons learned and process improvement plans effectively throughout CU SOM in collaboration with Director of Risk Management.
- Provide an account of all potential/actual claims to senior leadership in a timely fashion.
- Prepare data reports for quality initiatives and committees regarding trends across various departments/specialties/locations.
- Partner with patient experience in responding to patient complaints or direct patient-asserted claims.
- Educate providers and staff about risk management/patient safety issues and maintain a risk management education calendar which may include general education and new employee/physician/leader orientation.
- Assist with requests for patient warnings or dismissals, prepare notification letters and maintain documentation.
- Interpret policies and procedures, assist with direction/advice and recommend appropriate revisions to reduce the frequency of future occurrences.
- Respond to medical/legal inquiries from providers, staff and management regarding time-sensitive patient care issues and loss control.
- Maintain awareness of legislative and regulatory activities related to healthcare risk management.
- Participate in a variety of committees as assigned.
- Perform other duties as needed.
Requires a bachelor's degree and a minimum of 5 years progressive experience conducting investigations and providing advice and or training on risk related legal issues to internal clients. RN and/or Master’s degree in Health Law and/or Nursing is highly preferred. Paralegal and/or Certified Professional in Healthcare Risk management (CPHRM) are desired credentials. The ideal candidate will possess a minimum of 3 years’ experience in Risk Management or Patient Safety within a hospital or ambulatory care setting. Must be an organized, and creative individual with strong communication, interpersonal and systems thinking skills. Experience with electronic health records and knowledge of RL Solutions™ electronic event reporting system (or similar) and its features is required. Must demonstrate high competency in medical terminology. Subject matter expertise enabling the incumbent to answer medical/legal inquiries regarding patient care issues (i.e., consent, disclosure of adverse events, documentation, mandatory reporting, etc.) is essential to success. Must have strong presentation skills inclusive of the ability to create comprehensive educational materials. Proficiency in Microsoft Office, including PowerPoint, Word and Excel is required.
All applications MUST be submitted via our website.
CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment. We are an equal opportunity employer.
CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.
- Pay Type Salary
- Required Education Bachelor’s Degree
- University of Colorado Medicine, AURORA, Colorado, United States of America