Patient Affairs Coordinator - Vascular Surgery
The Patient Affairs Coordinator is responsible for providing administrative support to physicians as it relates to the management of day to day interactions with patient population and perform a broad spectrum of duties related to the effective and efficient overall function of the Division. The individual in this position will function as a liaison between patient and physician for all non-clinical issues.
Duties and responsibilities include but are not limited to:
- Manage assigned physicians’ clinical workload and Surgical Procedure schedule.
- Schedule surgeries, minor procedures, and clinic appointments via EPIC.
- Answer calls and direct appropriately.
- Obtain and upload all necessary documents and lab results to patient records prior to appointments and surgery.
- Attend required meetings to facilitate communication of key information regarding patient scheduling or other activities related to the Division’s clinical activities.
- Perform high level administrative assistant duties.
- Handle patient and referring provider correspondence.
- Respond to special patient requests; i.e. obtain self-pay estimates, procedure quotes, work letters, etc.
- Generate various types of letters in EPIC and relay to patients or referring physicians.
- Call and confirm upcoming surgery dates and appointments with patients.
- Other duties as assigned.
Requires a high school diploma or equivalent with a minimum of 2 years’ experience in a health-care setting including exposure to complex patient scheduling in an electronic medical record system; bachelor’s degree &/or EPIC experience is highly preferred. Must demonstrate expertise with various computer programs including all MS Office Suite applications. High level verbal and written communication in conjunction with professional telephone etiquette is essential. Must have superior editing and writing abilities suitable for academic standards. Exceptional customer service skills with the ability to maintain a positive attitude at all times and work with diversified customer clientele is required. Must be flexible and capable of handling multiple and shifting priorities. The ability to handle sensitive information in a confidential manner is required. Must demonstrate the ability to act independently, have excellent interpersonal skills, and be able to maintain positive working relationships. Broad knowledge of medical practice front office operations and medical terminology is required. Familiarity with insurance plans, ICD-10/CPT coding and the prior authorization requirements for procedures and tests is a plus.
All applications MUST be submitted via our website.
CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment. Additionally, drug and health screenings may be required for some positions. We are an equal opportunity employer.
CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.
- Pay Type Hourly
- Required Education High School
- 12631 E 17th Ave, Aurora, CO 80045, USA