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Loan Servicing Specialist I

Rosemead, CA, USA Req #621
Friday, August 9, 2019
About Cathay Bank

More than half a century ago, we opened our doors at Cathay Bank to serve the growing Chinese American community in Los Angeles. We helped our customers put down new roots with cars and homes, and we supported their businesses, which continue to sustain generations. We remain committed to enriching the journeys of our customers and the diverse communities we serve.

Over time, we’ve expanded along with our customers. Today, we’re a subsidiary of Cathay General Bancorp (NASDAQ: CATY), a publicly held bank holding company. We operate in nine states across the United States, including California, New York, Illinois, Washington, Texas, Maryland, Massachusetts, Nevada, and New Jersey, and we have outposts in Hong Kong, Beijing, Shanghai and Taipei. Forbes named us the #10 Best Bank in America in 2019.

Along with our extensive experience and innovative thinking, we bring an open mind to every interaction and a willingness to work with customers and communities in ways that best suit their needs. Our lines of business include personal banking, home mortgages, business banking, corporate
lending, cash management, SBA loan programs, community lending, international banking, foreign exchange, and wealth management.

What’s Next

Are you passionate about a potential career in the financial services industry? Cathay Bank is excited about what’s to come for our company and customers. Our employees are the reason our customers can get where they want to go and aspire to what’s next.

If you bring your best self to work, see opportunities instead of obstacles, and always want to advance in your career, then Cathay Bank may be a great fit for you. We’re excited to offer our employees opportunities to grow and develop in their career journey. We also provide the resources, support and freedom so that employees can best deliver an extraordinary customer experience.

Join Cathay Bank—and be energized by what’s possible for your career!


Under supervision of the Department Supervisor and following established policies and procedures, perform all post-closing duties relating to the servicing of the Bank’s commercial loan portfolio according  to separation of duties established by the Department Manager including but not limited to the below functional duties.



The incumbent has no direct reports.




  1. Complete understanding of functions of Loan Servicing Assistant, including but not limited to the following:  preparation of loan legal files for imaging, scan and file work papers and loan documents, process return items such as ACH rejects and NSF checks, perform loan maintenance callback, update collateral information on loans, and order supplies.

  2. Process advances and payment requests, including funds in Factor accounts.

  3. Process requests for auto debit/ACH set-up.

  4. Process fee waivers.

  5. Process loan maintenance as assigned.

  6. Ensure assigned items are cleared daily from the Loan WIP account

  7. Update collateral information in loan system

  8. Callback daily transactions as assigned

  9. Monitor, process and clear items assigned to you in the Loan Control account

  10. Monitor receipt of incoming wire and process funds

  11. Respond to borrower, branch, internal partners and others with excellent customer service.


  • Education:    High school diploma or equivalent with some college business classes helpful

  • Experience:  one to two years banking experience preferably in Loan Servicing.

  • Skills/Ability: PC literate, proficiency with MS Office.  Ability to work in a fast pace environment while maintaining a high level of accuracy.  Organized and detail oriented.  Bilingual (English, Mandarin or Cantonese) is a plus.   

Cathay Bank is an equal opportunity employer. It is the Bank’s policy to provide equal employment opportunities to all qualified applicants. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other classification protected by applicable federal, state or local non-discrimination law. 

Click here to view the EEO is the Law poster in English. Poster- English
Click here to view the EEO is the Law supplement in English.Supplement- English

Clic aquí para ver la EEO es la Ley póster en español. Poster- Spanish
Clic aquí para ver la EEO es la Ley suplemento en español.Supplement- Spanish

点击这里查看EEO是法律海报的中文Poster- Chinese
点击这里查看EEO是法律和补充條例的中文"Supplement- Chinese

  • Rosemead, CA, USA