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Reg E Claim and ATM Support Specialist

Rosemead, CA, USA Req #594
Friday, July 12, 2019
About Cathay Bank

More than half a century ago, we opened our doors at Cathay Bank to serve the growing Chinese American community in Los Angeles. We helped our customers put down new roots with cars and homes, and we supported their businesses, which continue to sustain generations. We remain committed to enriching the journeys of our customers and the diverse communities we serve.

Over time, we’ve expanded along with our customers. Today, we’re a subsidiary of Cathay General Bancorp (NASDAQ: CATY), a publicly held bank holding company. We operate in nine states across the United States, including California, New York, Illinois, Washington, Texas, Maryland, Massachusetts, Nevada, and New Jersey, and we have outposts in Hong Kong, Beijing, Shanghai and Taipei. Forbes named us the #10 Best Bank in America in 2019.

Along with our extensive experience and innovative thinking, we bring an open mind to every interaction and a willingness to work with customers and communities in ways that best suit their needs. Our lines of business include personal banking, home mortgages, business banking, corporate
lending, cash management, SBA loan programs, community lending, international banking, foreign exchange, and wealth management.

What’s Next

Are you passionate about a potential career in the financial services industry? Cathay Bank is excited about what’s to come for our company and customers. Our employees are the reason our customers can get where they want to go and aspire to what’s next.

If you bring your best self to work, see opportunities instead of obstacles, and always want to advance in your career, then Cathay Bank may be a great fit for you. We’re excited to offer our employees opportunities to grow and develop in their career journey. We also provide the resources, support and freedom so that employees can best deliver an extraordinary customer experience.

Join Cathay Bank—and be energized by what’s possible for your career!


Responsible for processing ATM, Debit Card and EFT claims and dispute requests in accordance with requirements of Regulation E, Visa and other operating rules or regulations. Provides internal and external customer support for card transaction and PIN issues, including rejected or blocked cards and lost/stolen cards. Assists and supports branches with routine ATM maintenance issues and places service calls for more complex ATM hardware or software issues.


Investigates, tracks and resolves ATM/Debit card claims and EFT wire transfer claims, including posting of monetary entries.

Processes chargebacks, merchant disputes, adjustments and corrections

Monitors Visa, CAM and other alert bulletins and takes related actions to mitigate risk.

Completes claims in accordance with Regulation E, EMV, Visa operating rules, EFT rules and established Bank policy and procedures.

Maintains detailed, accurate and complete records of ATM, Debit Card and EFT claims, including customer and internal investigative and communication documents.

Processes provisional and final credits, credit reversals and generates related customer letters.

Supports branch and customer inquiries regarding ATM and card-related issues and claim status.

Performs daily settlement activities and balancing related to ATMs and ATM/Debit cards.

Performs data entry and system maintenance, including new card requests, card/PIN replacements, record changes and card or account closures.

Supports branch and customer inquiries regarding ATM and card-related issues and claim status.

Maintains current knowledge of governing rules and regulations related to card operations and claims.

Assists with related projects or other functions as assigned.


College degree or equivalent banking experience in related field preferred.

Minimum 3 to 5 years related working experience with emphasis on card rules and claims at a financial institution. 

Ability to work efficiently and independently with a high level of productivity.

Strong analytical, investigative and research techniques.

In depth knowledge of Regulation E, EMV and Visa Operating Rules. Strong verbal and written communication skills, and the ability to communicate effectively with internal and external customers and contacts.

General knowledge of various computer software applications, including Word and Excel.

Cathay Bank is an equal opportunity employer. It is the Bank’s policy to provide equal employment opportunities to all qualified applicants. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other classification protected by applicable federal, state or local non-discrimination law. 

Click here to view the EEO is the Law poster in English. Poster- English
Click here to view the EEO is the Law supplement in English.Supplement- English

Clic aquí para ver la EEO es la Ley póster en español. Poster- Spanish
Clic aquí para ver la EEO es la Ley suplemento en español.Supplement- Spanish

点击这里查看EEO是法律海报的中文Poster- Chinese
点击这里查看EEO是法律和补充條例的中文"Supplement- Chinese

  • Rosemead, CA, USA