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Mortgage Loan Processor Assistant

El Monte, CA, USA Req #523
Monday, May 6, 2019
About Cathay Bank

More than half a century ago, we opened our doors at Cathay Bank to serve the growing Chinese American community in Los Angeles. We helped our customers put down new roots with cars and homes, and we supported their businesses, which continue to sustain generations. We remain committed to enriching the journeys of our customers and the diverse communities we serve.

Over time, we’ve expanded along with our customers. Today, we’re a subsidiary of Cathay General Bancorp (NASDAQ: CATY), a publicly held bank holding company. We operate in nine states across the United States, including California, New York, Illinois, Washington, Texas, Maryland, Massachusetts, Nevada, and New Jersey, and we have outposts in Hong Kong, Beijing, Shanghai and Taipei. Forbes named us the #10 Best Bank in America in 2019.

Along with our extensive experience and innovative thinking, we bring an open mind to every interaction and a willingness to work with customers and communities in ways that best suit their needs. Our lines of business include personal banking, home mortgages, business banking, corporate
lending, cash management, SBA loan programs, community lending, international banking, foreign exchange, and wealth management.

What’s Next

Are you passionate about a potential career in the financial services industry? Cathay Bank is excited about what’s to come for our company and customers. Our employees are the reason our customers can get where they want to go and aspire to what’s next.

If you bring your best self to work, see opportunities instead of obstacles, and always want to advance in your career, then Cathay Bank may be a great fit for you. We’re excited to offer our employees opportunities to grow and develop in their career journey. We also provide the resources, support and freedom so that employees can best deliver an extraordinary customer experience.

Join Cathay Bank—and be energized by what’s possible for your career!


Following established policies and department procedures, assist the team of Mortgage Loan Processors with basic support duties of processing a mortgage loan. Will be required to place and track various orders, validate information received, document and update status of the loan file.


Ensure timely and accurate processing of all orders such as appraisal, verifications, etc.

Input and document loan information into the system for processing.

Respond to inquiries and follow up with key individuals to resolve problems.

Follow up with MLO's on outstanding loan conditions.

Support the Mortgage Loan Processors in preparing files for processing and closing.

Escalate processing issues to the immediate supervisor or manager for guidance and resolutions.


Associates Degree preferred or equivalent experience.

1-2 years of mortgage lending and banking experience with good knowledge of lending regulations and loan processing in a multi-state lending environment.

Organized and detail oriented. Able to develop working knowledge of Bank’s credit policies and approval process for assigned loans.

Ability to work effectively in a fast paced, high production environment.

Good organizing and problem-solving skills.

Good written and verbal communication skills.

Must be able to adapt well to a fast paced and constantly changing business environment.

PC proficiency at the intermediate level.

Demonstrated ability to work in a team-oriented environment.

Demonstrated ability to provide good customer service.

Bilingual English/Chinese (Mandarin or Cantonese) preferred.

Cathay Bank is an equal opportunity employer. It is the Bank’s policy to provide equal employment opportunities to all qualified applicants. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other classification protected by applicable federal, state or local non-discrimination law. 

Click here to view the EEO is the Law poster in English. Poster- English
Click here to view the EEO is the Law supplement in English.Supplement- English

Clic aquí para ver la EEO es la Ley póster en español. Poster- Spanish
Clic aquí para ver la EEO es la Ley suplemento en español.Supplement- Spanish

点击这里查看EEO是法律海报的中文Poster- Chinese
点击这里查看EEO是法律和补充條例的中文"Supplement- Chinese

  • El Monte, CA, USA