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Sr. Mortgage Loan Processor

El Monte, CA, USA Req #517
Wednesday, April 24, 2019
About Cathay Bank

More than half a century ago, we opened our doors at Cathay Bank to serve the growing Chinese American community in Los Angeles. We helped our customers put down new roots with cars and homes, and we supported their businesses, which continue to sustain generations. We remain committed to enriching the journeys of our customers and the diverse communities we serve.

Over time, we’ve expanded along with our customers. Today, we’re a subsidiary of Cathay General Bancorp (NASDAQ: CATY), a publicly held bank holding company. We operate in nine states across the United States, including California, New York, Illinois, Washington, Texas, Maryland, Massachusetts, Nevada, and New Jersey, and we have outposts in Hong Kong, Beijing, Shanghai and Taipei. Forbes named us the #10 Best Bank in America in 2019.

Along with our extensive experience and innovative thinking, we bring an open mind to every interaction and a willingness to work with customers and communities in ways that best suit their needs. Our lines of business include personal banking, home mortgages, business banking, corporate
lending, cash management, SBA loan programs, community lending, international banking, foreign exchange, and wealth management.

What’s Next

Are you passionate about a potential career in the financial services industry? Cathay Bank is excited about what’s to come for our company and customers. Our employees are the reason our customers can get where they want to go and aspire to what’s next.

If you bring your best self to work, see opportunities instead of obstacles, and always want to advance in your career, then Cathay Bank may be a great fit for you. We’re excited to offer our employees opportunities to grow and develop in their career journey. We also provide the resources, support and freedom so that employees can best deliver an extraordinary customer experience.

Join Cathay Bank—and be energized by what’s possible for your career!


Following established policies and department procedures, responsible for processing mortgage loans. Provides support to Mortgage Loan Originators (MLO”s) in preparing loans for approval and document drawing.


Take ownership in managing a pipeline of residential mortgage loans

Provide coverage for other team member’s pipeline in the event of leave of absence

Act as trainer from time to time by allowing new or less experienced loan processors to work on their pipeline alongside with the incumbent until they are up to speed with the department’s process and procedures

Proactive in checking submitted documentation for accuracy and potential problems

Ensures timely processing of all assigned loans to meet department pre-established service level agreement

Communicate with appropriate parties, including third party services, mortgage loan officers and borrowers, to satisfy underwriting conditions

Thorough review and evaluation of all documentation related to loan file and ensure compliance with Bank policy

Act as a liaison between MLOs, underwriter, closing agents and other related parties

Provides and maintains exceptional customer service to internal and external customers


Associates Degree preferred or consummate experience.

Minimum 3 to 5 years mortgage lending and banking experience with good knowledge of lending regulations and loan processing in a multi-state lending environment.

Paperless processing experience preferred.

Organized, self-motivated and detail oriented.

Able to develop working knowledge of Bank’s credit policies and approval process for assigned loans.

Ability to assemble a completely documented residential mortgage loan file in preparation for submission of the file to the underwriting.

Strong organizing and problem-solving skills.

Good written and verbal communication skills

Must be able to adapt well to a fast paced and constantly changing business environment.

PC proficient.

Demonstrated ability to work in a team-oriented environment and provide good customer service.

Strong knowledge on processing portfolio mortgage and home equity lines of credit products.

Bilingual English and Chinese (Mandarin or Cantonese) a plus.

Cathay Bank is an equal opportunity employer. It is the Bank’s policy to provide equal employment opportunities to all qualified applicants. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other classification protected by applicable federal, state or local non-discrimination law. 

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Clic aquí para ver la EEO es la Ley póster en español. Poster- Spanish
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点击这里查看EEO是法律和补充條例的中文"Supplement- Chinese

  • El Monte, CA, USA