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  • Millbrae, CA, US
    Req #602
    Friday, July 19, 2019
    GENERAL SUMMARY Responsible for primarily opening new accounts, cross-selling bank products/services, referring customers to other areas of the bank as appropriate, and resolving customer service issues. As needed, will process teller transactions and provide operational support. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. Follow regulations and bank security procedures to protect customers as well as minimize r ... More
  • Union City, CA, US
    Req #601
    Friday, July 19, 2019
    GENERAL SUMMARY Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnerin ... More
  • West Covina, CA, US
    Req #600
    Thursday, July 18, 2019
    GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to ... More
  • Rancho Cucamonga, CA, US
    Req #599
    Thursday, July 18, 2019
    GENERAL SUMMARY Responsible for primarily opening new accounts, cross-selling bank products/services, referring customers to other areas of the bank as appropriate, and resolving customer service issues. As needed, will process teller transactions and provide operational support. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. Follow regulations and bank security procedures to protect customers as well as minimize r ... More
  • El Monte, CA, US
    Req #598
    Thursday, July 18, 2019
    GENERAL SUMMARYAs a “subject matter expert”, will provide training, guidance and encouragement to less experienced bankers/MLOs in a designated region of branches. Following established policies and department procedures, responsible for loan production and processing to support fee income growth and provide the highest level of expertise and customer service. To be able to work with branches and customers and provide excellent customer service. Assess mortgage needs of customer and provide vari ... More
  • Queens, NY, US
    Req #597
    Thursday, July 18, 2019
    GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to ... More
  • Rosemead, CA, US
    Req #596
    Thursday, July 18, 2019
    GENERAL SUMMARY   This job is responsible for providing technical support thru development of a robotics and process automation platform, in an effort to focus the design and implementation of Robotics Process Automation (RPA) technology solutions that meet customer needs and business initiatives.   ESSENTIAL FUNCTIONS   Evaluate detailed business, functional, and high-level technical requirements.   Recognize and understand use of design patterns for intermediate/complex applications. ... More
  • Rosemead, CA, US
    Req #594
    Friday, July 12, 2019
    GENERAL SUMMARY Responsible for processing ATM, Debit Card and EFT claims and dispute requests in accordance with requirements of Regulation E, Visa and other operating rules or regulations. Provides internal and external customer support for card transaction and PIN issues, including rejected or blocked cards and lost/stolen cards. Assists and supports branches with routine ATM maintenance issues and places service calls for more complex ATM hardware or software issues. ESSENTIAL FUNCTIONS ... More
  • Monterey Park, CA, US
    Req #593
    Friday, July 12, 2019
    GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to ... More
  • New York, NY, US
    Req #591
    Wednesday, July 10, 2019
    GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to ... More
  • Rockville, MD, US
    Req #589
    Friday, July 5, 2019
    GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to ... More
  • Rosemead, CA, US
    Req #588
    Wednesday, July 3, 2019
    GENERAL SUMMARYUnder the general direction of the VP or AVP, Loan Servicing Manager, responsible for ensuring that all aspects of Escrow Administration are performed in a timely and accurate manner while remaining complaint with established policies and procedures. The Escrow Officer is responsible for providing training, guidance, coaching and oversight to the Loan Servicing Staff.DIRECT REPORTSThe incumbent typically has up to six (6) direct reports.ESSENTIAL FUNCTIONS1. Oversee Escrow Adminis ... More
  • Rosemead, CA, US
    Req #587
    Tuesday, July 2, 2019
    GENERAL SUMMARY Under supervision of the Department Supervisor following established policies and procedures, perform all post-closing duties relating to the servicing of the Bank’s loan portfolio, according to separation of duties established by the Department Head including but not limited to the Essential Functions listed below.   DIRECT REPORTS   The incumbent has no direct reports.   ESSENTIAL FUNCTIONS Book new loans, renewals, extensions and modifications in accordance with cred ... More
  • Los Angeles, CA, US
    Req #583
    Tuesday, July 2, 2019
    GENERAL SUMMARYPrimarily responsible for supporting the Bank’s compliance monitoring program. The AVP, Compliance Monitoring Officer monitors changes in applicable laws and regulations, performs compliance testing (transactional and process reviews), and prepares reports for the Compliance Monitoring Manager regarding observations, findings, and regulatory violations. The AVP, Compliance Monitoring Officer is responsible for assisting the Compliance Monitoring Manager in performing the Complianc ... More
  • Queens, NY, US
    Req #585
    Friday, June 28, 2019
    GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to ... More
  • Dublin, CA, US
    Req #582
    Wednesday, June 26, 2019
    GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to ... More
  • Rosemead, CA, US
    Req #581
    Wednesday, June 26, 2019
    GENERAL SUMMARY   This job is responsible for analyzing business processes and practices, in an effort to focus the design and implementation of Robotics Process Automation (RPA) technology solutions that meet customer needs and business initiatives.   ESSENTIAL FUNCTIONS   Conduct current state assessments and analyze business unit requirements, then make recommendations on Robotic Process Automation solutions to augment or improve a business unit’s current process flow   Lead or parti ... More
  • El Monte, CA, US
    Req #579
    Friday, June 21, 2019
    GENERAL SUMMARYUnder the supervision of the SVP, Chief Internal Auditor and the VP, Sr. IT Audit Manager, the AVP, Senior IT Auditor conducts complex IT and integrated audits of operations departments, administrative departments, Information Technology departments, SOX, and other business activities of Cathay General Bancorp and its subsidiaries.  As an AVP, Senior IT Auditor, when assigned as Auditor-in-Charge, plans, coordinates, and directs the activities of assisting auditors.  An AVP, Senio ... More
  • Alhambra, CA, US
    Req #576
    Thursday, June 20, 2019
    GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to ... More
  • San Gabriel, CA, US
    Req #577
    Thursday, June 20, 2019
    GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to ... More
  • Industry, CA, US
    Req #578
    Thursday, June 20, 2019
    GENERAL SUMMARY Responsible for primarily opening new accounts, cross-selling bank products/services, referring customers to other areas of the bank as appropriate, and resolving customer service issues. As needed, will process teller transactions and provide operational support. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. Follow regulations and bank security procedures to protect customers as well as minimize r ... More
  • Millbrae, CA, US
    Req #573
    Thursday, June 13, 2019
    GENERAL SUMMARY Travel to various branches in Northern California to work as substitute for Customer Service and Sales Manager during absences, including vacations and emergency situations. Perform all regular daily functions including supervising operations staff. Conduct and prepare reports for branch pre-audit and post-audit reviews. Provide training and guidance to branch employees as deemed necessary. Participate in conversion activities during mergers/acquisitions by providing on-site ope ... More
  • Oakland, CA, US
    Req #572
    Thursday, June 13, 2019
    GENERAL SUMMARY Responsible for primarily opening new accounts, cross-selling bank products/services, referring customers to other areas of the bank as appropriate, and resolving customer service issues. As needed, will process teller transactions and provide operational support. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. Follow regulations and bank security procedures to protect customers as well as minimize r ... More
  • Rosemead, CA, US
    Req #565
    Thursday, June 13, 2019
    GENERAL SUMMARY Work is performed in a centralized environment, performing various wire transfer functions. Responsible for daily supervision of assigned department staff, under oversight of the AVP, Manager to ensure accurate and timely processing.   DIRECT REPORTS   The incumbent supervises the assigned Wire Transfer Department staff.   ESSENTIAL FUNCTIONS Monitors workflow and delegates work to staff as necessary to ensure staff resources a ... More
  • Cupertino, CA, US
    Req #571
    Thursday, June 13, 2019
    GENERAL SUMMARY Responsible for primarily handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to ... More